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Four Frogs Crêperie Terms & Conditions

The safety and wellbeing of our guests is a top priority for Four Frogs and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies. Reservations Timings: Reservations are booked on a 2 hours time with the tables rebooked shortly after. Due to Covid-19 latest restrictions in NSW, our staff are required to sanitise our chairs and tables every time it’s been used. Our team is doing their best to ensure your experience isn’t impacted; please allow us an extra 5 mins. Your table will be held for 15 minutes after your reservation time. Please contact the restaurant directly if you are running late. Reconfirmation: We will reconfirm your reservation by email within a day (24h) of your booking. If you think you may be unavailable please contact us on (02) 9420 9344 or info@fourfrogs.com.au . Cancellation Policy – Non Special Event Days: A credit card pre-authorisation is taken at the time of booking. Should you cancel your reservation within 24 hours of the arrival time or fail to show for the booking, a cancellation charge of $15 per person will be incurred. For booking of 5 guests and over, a credit card detail will be required to confirm your reservation. Please contact us on (02) 9420 9344 or info@fourfrogs.com.au to make any amendments to your reservation. Guest Contact Details: In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at Four Frogs. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and will be cleared from our records after 28 days. Seating Requests: Four Frogs will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day. Children: Your little froggies are always welcome at Four Frogs. Please also note Four Frogs does offer a froggies’ menu. Service Charge: A discretionary 10% service charge is applied to all tables of 8 or more guests as a gratuity paid directly to our staff. Credit Card Surcharge: Please note a variable surcharge will be applied to all credit and debit card payments. Sunday & public holiday Surcharge: Should your reservation fall on a Sunday or a public holiday a surcharge of 10% will apply to your final bill. Your Special requests: We do cater to any dietaries or allergies within notice, any additional dietaries or allergies presented on the day may not be catered for.
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