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Four Frogs Creperie Terms & Conditions

Reservations Timings: Reservations are booked on a 2 hours time with the tables rebooked shortly after. Due to Covid-19 latest restrictions in NSW, our staff are required to sanitise our chairs and tables every time it’s been used. Our team is doing their best to ensure your experience isn’t impacted; please allow us an extra 5 mins. Reconfirmation: We will reconfirm your reservation within a week of your booking. If you think you may be unavailable please contact us on (02) 9241 2277 or info@fourfrogs.com.au Cancellation Policy – Non Special Event Days: Credit card details are required to secure all reservations at Four Frogs. Should you cancel your reservation within 24 hours of the arrival time or fail to show for the booking, a cancellation charge of $15 per person will be incurred. Please contact us on (02) 9241 2277 or info@fourfrogs.com.au to make any amendments to your reservation. Guest Contact Details: In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at Four Frogs. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and will be cleared from our records after 28 days. Seating Requests: Four Frogs will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day. Dress Code: Guests are asked to wear smart casual attire in keeping with the relaxed sophistication of our dining room. Please refrain from wearing sports clothing or beachwear, including sleeveless t-shirts & flip-flops. Children: Children are welcome at Four Frogs. Please also note Four Frogs does offer a children’s menu. Service Charge: A discretionary 10% service charge is applied to all tables of 8 or more guests as a gratuity paid directly to our staff. Accepted Payment Methods: During the Covid-19 pandemic we are pleased to accept payment by debit and credit card. Please note cash will not be accepted. Credit Card Surcharge: Please note a variable surcharge will be applied to all credit and debit card payments. Sunday Surcharge: Should your reservation fall on a Sunday a surcharge of 10% will apply to all food and beverage prices. Public Holiday Surcharge: Should your reservation date fall on a public holiday a surcharge of 10% will apply to all food and beverage prices.
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