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General Chao Terms & Conditions

We welcome online bookings or groups under 8 people, please select a la carte or banquet menu options. For groups of 8 or more people please select from our banquet menus. Our restaurant is fully licenced and do not allow BYO. You can view our selection of wine, cocktails, beer and premium tea and coffee Here. We do not allow cake to be brought into the restaurant for your special occasions however charge a $5 per person is applied if the cake is served by our team. BOOKINGS: For groups of +14 people or to book a private dining room please contact the restaurant at Bookings will be held for up to 15minutes from your reservation time. Banquet menu selection must be for the entire table, we can happily accommodate vegetarian diners. If your reservation falls on the day of a special event or public holiday a 10% surcharge applies on ‘No Show Fee’. CANCELLATION POLICY: If your group is +8 Credit card details will be required to secure your booking. If you cancel your booking before 48hours of your reservation or fail to turn less number up or no show, a $25 per person fee will apply. AMEX SURCHAGE: When making payment at the restaurant AMEX cards attract 3.5% surcharge, there are no fee attached to any other form of payment. ADDITIONAL NOTES: All tables booked in our first sitting are required to be vacated after 2 hours. All guests must be vacated after this time. Please ensure children are included in your party size and specify if you require a highchair. SPECIAL REQUEST & ALLERGENS: We do our utmost to accommodate all special request that come to us via your online booking, please don’t hesitate to contact us at to talk through options, however, our menu contains allergens and is prepared in a kitchen that handles nuts, shellfish, sesame and gluten, whilst all reasonable effort are taken to accommodate guests dietary need, we cannot guarantee that our food will be allergen free.