Keith dined on Sat, 18th May 2019 (3)
The cafe was busy when we arrived 9:00am we ordered at 9:11. We noticed lots of food being delivered but we knew our order would be sometime. Around 9:30ish we thought that some meals were being delivered to tables who had arrived after us but we were not 100%. At 9:44 meals were delivered to a table that had definitely arrived sometime after us. I asked one of the waitresses who quickly returned to inform us our meals were being plated so would be with us soon. When several other meals were being delivered we realised that the meals were not actually being plated but our order had obviously been forgotten, a little honesty would have been nice. At 9:57 (seems like a long time to plate 3 breakfasts) our meals were delivered by “I think” the manager who very insincerely apologised. We asked what happened “I don’t know but sorry for the delay” was his simplistic answer he quickly scuttled away. I guess a truthful answer to our original request should surely have been given we were quite aggrieved that honesty is not a value in the cafe. I also thought that given the time we had been waiting that the manager may have even made a modicum of effort to provide a reasonable reason for this delay we were obviously not important enough customers to make even a little effort for. This is the second time we have had problems like this, although I must say, this is the worst so far. I guess when an establishment makes you feel very unwanted maybe we should take the hint.