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Dear Guest, Thank You for sharing your feedback. I value this greatly and I apologise immensley.. t is with this in mind I want to ask for your patience. Over the last 6 months I have spent a lot of time in the kitchen in order to to fully understand our processes and to ensure we continually deliver quality food in a timely manner, using the freshet available ingredients. This has however put pressure on our front of house team as I recently had a turn over of staff. The good news I am in the process of hiring a chef to assist me in continuing our journey. So I can spend time ensuring we are not only producing quality food, but backing it up with the level of service I am known for. As I mentioned I am truly grateful for your patronage; I am a big believer in an honest up front approach, it is the least I can do for the life blood of my business, I appreciate your understanding. You can always contact me on firstname.lastname@example.org and once we stabilise I would like to invite you back as my guest. Dallas Chivers