Balaclava Hotel

Food and service good as usual the chips they are using are too thin so therefore get cold very quickly. The fork app on the other hand is very frustrating to use as originally it wouldn't let me put in the right amount of people so then when I went to change it the booking defaulted to 4.30 so I had to ring the balaclava anyway and the staff were very receptive

Very welcoming and oragised. The staff were working really busy but still greeting and making sure all customers used hand sanitizer before entering. Great work.

Different staff on that night not as friendly as usual also they have anew menu which was needed however they took away the porterhouse steak and they are using shoe string fries which aren't as nice as their usual big steak fries

The balaclava is a great pub with excellent food and service a staff member named Kim always gives us excellent friendly service going that extra mile will definitely recommend

The staff friendliness and willingness to meet all our needs and requests was exceptional. The food service was spot on including swap out of sides and sauces to meet dietary requirements. The food was great, especially the steaks. Thanks for a wonderful night.

Not enough veg compared to the dish ordered and price paid

Food was lovely but missed extra sauce that was stated on menu and steak was well under 350grm we paid for. But overall we always come here and the staff are always exceptional and friendly. Will be back again and highly recommend as the chef is brilliant ????????

Food and atmosphere always good we had exceptional service from a lady named Kim She was very friendly and very responsive to our needs and always seemed to be working faster than anyone else

Great food

Staff were great, food no so much. Fish and chips - fish was not nice Lamb shank - amazing, meat fell off bone Lamb cutlets - average, lamb was fatty

We were very happy with the friendly staff, not only the welcome, ordering the food (Ben was lovely) but also the bar staff. My only complaint would be the cost of the meal. The meals were plentiful for the price we paid. There was no Seniors menu.which was a little disappointing. However, Ben said there is a new menu out next week so hopefully the Seniors menu will be back. We will certainly return as your restaurant was a favourite of ours prior to Covid19.

Leslie and her team were great. We were met with the usual friendly service matched with great meals/drinks. Thanks again Balaclava Hotel, we'll be back :)

The staff were very pleasant and helpful, but your food was not the best. I had beer batter fish and chips and I’m pretty sure it was frozen fish. My daughter had a chicken Caesar salad and she said it was ver watery and my son in law had the pan cooked flake. He is unable to voice his opinion so I tasted it and it was not very pleasant at all.

Third time in the last month. Definitely going back for more of the new way of dining and the uncrowned, not noisy atmosphere with good plain food available and superb but simple service.

The wait staff were friendly and helpful. The food was delicious, delivered in a very timely manner. Ideal for a quick tasty lunch in my lunch break!

Wrong meals were given to 2x of 4people When we asked waiter whom took the order she apologised and said we would not be charged for a eye filet steak which was a rump but we were charged

Staff were lovely and I cannot wait to go back!!!! Meals were delicious, hot and prompt.................................................

I booked via the hotel web page, and was contacted the day of the booking, to confirm numbers on arrival I was advise of the seating prodigal and what we could and could not do, and advise of the time frame of sitting, the serve delivered by the staff was very good and clearly communicated. we ordered the beef cheeks and vege and the fishnchips. Both were very delicious and we really enjoyed our mains. great and the experience post Covid was excellent.

Best steak we have had in a long time!!

Leslie and her supporting staff were excellent, with amazing service and great meals. The beers were nice and cold too! We'll be back next week!