513 Verified Diner Reviews

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Total Score

7.9
513 reviews
Recommended
(7.9)
Food
(8.0)
Service
(7.6)
Value for money
(7.5)
Atmosphere
(7.6)

dined on Tue, 18 Jun 2019

(7)
Tried the new lunch menu, pictures looked great in the menu, but it arrived on a plastic lunch tray and felt very cafeteria like. Ordered the bbq duck set and the duck does not have a lot of flavour. Dessert was not even sweet- more like yellow water with sago in it than a dessert. Service was good and staff were attentive, even topping up my water.

dined on Fri, 14 Jun 2019

(6)
Staff were pretty impatient, rude an unhelpful

dined on Sat, 1 Jun 2019

(4)
Very rushed to get out and leave once 9pm came around. One of the main meals was to include cashews which was not included. Staff had started mopping and cleaning around our feet. The eftpos machine was brought over to the table and payment was expected as soon as the mains were served. I have been here over 10 times but the appalling service this time means I would never return nor would I suggest this.
Hello there, thank you for sending us feedback. Hearing your recent experience with us is very saddening. First, for some ingredients didn't appeared on your meal and we'll this to the branch chef and ask what happened. Second, our apologies that you feel you weren’t treated pleasantly by our staff. We recognize that part of a wonderful dining experience is quality customer service and we'd like to know how we can improve our service. We hope you visit us again so we can make it up to you!
Lin Zhu, Chefs Gallery Parramatta responded on Tue, 4 Jun 2019

dined on Fri, 17 May 2019

(8)
Great Chinese food, must try their hand pulled noodles!
Hello there. That's wonderful, Thank you. We're very happy to know you enjoyed your visit at Chefs Gallery. The team here is thrilled to hear such good feedback. We're overjoyed to know our dishes have made a remarkable impression on you. We are excited to welcome you back on your next visit! See you soon!
Lin Zhu, Chefs Gallery Parramatta responded on Tue, 28 May 2019

dined on Sun, 12 May 2019

(2)
Ubfortunately our experience was very disappointing. The beef cubes were dry and flavourless, the sweet and sour pork had a thick coat of flour and the balance of flavour was off, and the duck salad only had a few slivers of duck. The only nice tasting dish was the Fujian fried rice. The restuarant also seemed understaffed for busy Mothers day with tables sitting emty while guests were lining up at the door
Hello there, thank you for sending us your feedback. Hearing about your recent experience is very saddening. We are deeply sorry that you did not enjoy the quality of your order which as you may know, is unusual for the standard of our restaurant. You are always welcome to let our staff know at the beginning of your meal if you are not satisfied with dish served.We are very keen when it comes to making sure that our food is served in it's best condition and we'll investigate closely how this happened. We hope you'll consider visiting us again so we can make it up to you. Thank you and have a great day ahead!
Lin Zhu, Chefs Gallery Parramatta responded on Wed, 15 May 2019

dined on Sun, 12 May 2019

(9)
Can't go past the braised beef with handmade noodles!
Hello there!Thank you for that wonderful feedback. We are happy to know that you are satisfied with our delectable dish and service. Come back soon, we are happy to welcome you back.
Restaurant Chefs Gallery Parramatta responded on Mon, 20 May 2019

dined on Sat, 11 May 2019

(5)
Since changing their menu a few years ago, food wise Chefs Gallery has turned into just another Chinese restauraunt. On top of this when we arrived the place was absolutely freezing, almost colder than the 14° it was outside which meant all the patrons were sitting inside with their jackets on. We asked to turn up the heating or turn down the blasting fan which was above us multiple times to which they said they didnt have the power to do. We had to keep asking until they moved us to another section, but still didnt change the temp. They gave us hot water and we pushed on and continued to dine there for Mothers day. I wasnt impressed by the flavour, ambiance or level of service we received and felt like a whining customer which i usually am not! I dont think ill return.
Hi there, thank you for sharing your recent experience with us. Our apologies for the uncomfortable it cost you because of the ambiance and cooling of the restaurant. We'll mention this to the branch to do better. Hope you consider visiting us again so we can make it up to you.
Lin Zhu, Chefs Gallery Parramatta responded on Mon, 13 May 2019

dined on Fri, 10 May 2019

(10)
Innovative and original cooking
Hi Andrew, We are pleased to hear that you were satisfied with the service we are providing and the delectable dishes. A comment like this really pushes us to strive for the best to give the utmost service to our customer. We are in joy to welcome you back on your next visit. Thank you!
Lin Zhu, Chefs Gallery Parramatta responded on Mon, 13 May 2019

dined on Sat, 4 May 2019

(8)
Great tasting food. Fast service (dishes arrive in 5-10mins!) Their chilli wontons used to be better, these days they taste old. Other than that, everything is delicious.
Hello there, thank you for sharing your feedback! We're overjoyed to know that our dishes have made a remarkable impression on you. We hope you visit us again so you can try more amazing dishes from our extensive menu. Thank you and have a great day ahead.
Lin Zhu, Chefs Gallery Parramatta responded on Thu, 9 May 2019

dined on Sun, 28 Apr 2019

(9)
Salt and pepper tofu and chicken soup with noodles are always good.
Hello there, thank you for sharing your feedback! We're overjoyed to know that our dishes have made a remarkable impression on you. We hope you visit us again soon so you can try more amazing dishes from our extensive menu. Thank you and have a great day ahead.
Lin Zhu, Chefs Gallery Parramatta responded on Tue, 30 Apr 2019
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About Chefs Gallery Parramatta

Chinese affair at Westfield When you’re onto a good thing, why change it. Rolling out another venue, this time in Parramatta is Chefs Gallery. Bringing the art of Chinese cuisine to Parramatta in Westfield Shopping Centre, locals can now enjoy the brilliance from the chefs without trekking far from home. From the tempting mastery of every dish, to the collectable works of contemporary Chinese art on the walls, a meal here is a unique multi sensory experience that is sure to delight. Best dish: prawn and pork wontons in a chicken soup

Chefs Gallery Address

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