Hi I am so, so sorry about this! When you book online you have to confirm your leave time as 2 hours from the start of your booking before the booking is accepted so I thought customers would be aware of the time slot before arriving, I will see if we can make this included in the booking confirmation email as well. Because of this review I have also contacted our reservation system to change the settings so we can't take later bookings to limit the chances of this happening again but I am really sorry it happened to you. Unfortunately as the booths are our only large tables we do need to do two seatings on them per night as we only have 11 tables in the cafe unless we have some turnover on the nights otherwise it's not viable for us to be open.
We are not usually so busy that bookings get made at 8.30 or 9pm like the one that was booked for your table after you but an article had been published about the plaster painting the week before which brought in more bookings for this weekend than we've ever had before which was of course very exciting but meant an unprecedented number of bookings I thought we had enough staff on to handle this but from this experience I know if we have that many bookings we need an extra person on to ensure customers can be checked up on etc.
Until recently we've only been open only as a cafe during the day and in the last couple of months have started opening at night as well. We're definitely still ironing out some kinks with running the cafe at dinnertime and your review has alerted me to some problems I need to solve. I love my cafe and have really been enjoying opening up at night but I'm always learning and just want my customers to have a great time. Again, I can't tell you how sorry I am you had a poor experience if you ever want to come back I'd love to give you a bottle of wine or plasters to paint on the house.