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- Value for money
Hi Susan, David Matthews is my name, I'm the Hotel Manager at HQ, I wish to personally apologise for your poor experience with us last Friday night. I personally take customer service very seriously and I am very concerned about the findings of your review, this is by no means acceptable service standards and not up to scratch as far as Hotel HQ's expectations are concerned. I am currently conducting a full review of service standards from Friday night to ensure this type of experience does not happen again. I would like to sincerely thankyou for taking the time to let me know of your experiences, I love hearing about the good and the bad, as we strive for a better service performance. The reality is your feedback is vital!! however it is very important to me that your experience last Friday night is not your last experience here, as I would love for you to return and hopefully we can turn around your bad experience into a positive one. that being said I would love for you to forward me your mailing address to: firstname.lastname@example.org so I can send you some vouchers to return complimentary of the hotel. I hope to hear from you soon, and thanks once again for taking the time to review us. David Matthews Hotel Manager 0414460926
- 25 Dec 2019
- Wed 12:00 PM - 12:10 PM