Kawana Waters Hotel

Linda S.

5 June 2022 • 3 reviews

6/10

I know the restaurant industry is trying to go hi tech with ordering by phones but people like personalised service. It’s the whole experience that counts. I find most folk prefer Read more

Jolene S.

30 May 2022 • 2 reviews

6/10

The ME&u app is so hard to navigate with a group of people. This was our first bad experience using the app. Would have saved much more time if people actually came to take your order.

Kawana Waters Hotel (Owner)

Thank you for taking the time to leave us a review Jolene. We continuously like to improve on our services so we have taken your comments onboard. Team Kawana

Vicki M.

25 May 2022 • 14 reviews

6/10

The rump steak was thin and overcooked. Salad and chips were fine as was the garlic bread

Kawana Waters Hotel (Owner)

Hi Vicky, thank you for leaving us a review. We have passed your comments onto our kitchen's quality control team to review. Team Kawana

Margaret W.

8 May 2022 • 1 review

7.5/10

The restaurant having NO menu is deplorable. Not being able to consult with the food preparers is also not good.

Kawana Waters Hotel (Owner)

Hi Margaret, thank you for taking the time to leave us a review. We appreciate it and hope to see you again soon.

Vicki o.

7 May 2022 • 1 review

5.5/10

Visited Kawana Hotel bistro with brothers and sister and my elderly parents for lunch, meals were nice! The disappointing thing is only being able to order meals by mobile phone apRead more

Kawana Waters Hotel (Owner)

Thanl you for taking the time to leave us a review Vicki. We are constantly reviewing our processes to improve ourselves and we appreciate your comments. We hope to see you again soon. Team Kawana

Kerrod T.

6 May 2022 • 1 review

10/10

Never been disappointed, staff are great, food is great and reasonably priced

Kawana Waters Hotel (Owner)

Thank you Kerrod!

Lorraine R.

30 April 2022 • 1 review

6/10

I'm so sorry we were all disappointed with the way you can order your food, our phones didn't work so gave us a machine that went flat.so after a lot we got our 10 meals ordered alRead more

Kawana Waters Hotel (Owner)

Sorry to hear about your experience at our hotel Lorraine. We have used your comments to improve our systems we have set up. Thank you for taking the time to leave us a review, we appreciate it.

Beth C.

22 April 2022 • 1 review

10/10

We met up with our friends from the Gold Coast & sat outside overlooking the Marina We enjoyed the view & a lovely breeze while eating lunch The service was excellent & the food wRead more

Kawana Waters Hotel (Owner)

How amazing is the deck?! We're glad you enjoyed yourselves. Thank you for taking the time to leave us a review. Team Kawana

Patrick C.

17 April 2022 • 1 review

5.5/10

We were a table of six, four meals came on time but the last two came 30 later when we the others had well finished, very disappointing, even after we complained it still took another Fifteen minutes

Kawana Waters Hotel (Owner)

Sorry to hear about your experience Patrick. We have investigated the matter to ensure it doesn't happen again. Thank you for taking the time to leave us a review. Team Kawana

Kevin G.

16 April 2022 • 2 reviews

10/10

Great location good food

Kawana Waters Hotel (Owner)

Thanks for the great review Kevin! Team Kawana

Michelle T.

16 April 2022 • 1 review

10/10

Booked online and was seated at a great table by the water. Very good steak sandwich and chips done very well and crunchy. Bar staff were a bit slack though but otherwise very goodRead more

Kawana Waters Hotel (Owner)

Hi Michelle, thank you for the lovely review and we are glad you enjoyed your meal and experience at Kawana Waters Hotel. Regards the Kawana Crew

Gisela W.

7 April 2022 • 1 review

6.5/10

We had a very enjoyable evening and meal, however service could be improved upon. We waited 30 minutes for our drinks order to arrive at the table. We ordered the drinks by scanninRead more

Kawana Waters Hotel (Owner)

Hi Gisela, we all appreciate your feedback we have recently switched to all online ordering and have been put through our paces delivering the best possible service, we are strivinRead more

John C.

1 April 2022 • 1 review

6/10

Disappointed that you are encouraged to order meals from your table and then are charged to do so. Will not do this again!!!

Kawana Waters Hotel (Owner)

Good Evening John, Thank you for taking the time to review Kawana Waters Hotel. I will pass your feedback to our head office regarding the surcharge for the app. Kind Regards, Read more

Bec M.

19 March 2022 • 1 review

5.5/10

Was only advised of 90 minute delay when ordering not when seated due to large pre ordered group meals. If an establishment of this size is going to accept that size booking would Read more

Kawana Waters Hotel (Owner)

Good Morning Bec, Thank you for taking the time to review Kawana Waters Hotel. We have been following up with your facebook message with management as well. The staff member on Read more

Leanne S.

16 March 2022 • 1 review

8.5/10

Looking out to the marina, its a great place for a relaxing meal. The food is great - especially the seafood platter. The service is ok, but not fantastic, however, with the covid Read more

Kawana Waters Hotel (Owner)

Good Afternoon, Thank you for taking the time to review Kawana Waters Hotel. We are glad you enjoyed your time with us. The seafood platter is a personal favorite of mine as welRead more

Kim C.

16 March 2022 • 1 review

9/10

We were a bit disappointed that it took so long for us to be attended to when we first arrived to be seated - it wasn't busy and staff walked past several times without acknowledgiRead more

Kawana Waters Hotel (Owner)

Good Afternoon Kim, Thank you for taking the time to review Kawana Waters Hotel. My apologies for the staff, I will be following up with them regarding this as service is alwaysRead more

Linda H.

22 February 2022 • 1 review

3.5/10

My meal was forgotten about.

Kirstie C.

19 February 2022 • 9 reviews

9.5/10

The kids playground is great and the kids meals are good value. The food tasted exceptionally well with many good value options to choose from. Great location overlooking water froRead more

Kawana Waters Hotel (Owner)

Good Evening, Thank you for taking the time to leave us a review. We are glady you enjoyed your time and they kids area is one of our great features. We look forward to seeing yRead more

Tracey M.

1 January 2022 • 5 reviews

10/10

Througly enjoyed my lunch, my steak was cooked perfectly.

Kawana Waters Hotel (Owner)

Good Morning, Thank you for taking the time to review Kawana Waters Hotel. Your Feedback is very important to us. Kind Regards, Kawana Waters Hotel

Barbara A.

16 December 2021 • 12 reviews

5/10

We have eaten here before and it was fine but tonight’s meals were tasteless and overcooked. Whilst the atmosphere was lovely we don’t think we will waste our time coming here again

Kawana Waters Hotel (Owner)

Good Morning, Thank you for taking the time to review Kawana Waters Hotel. Your Feedback is very important to us. Kind Regards, Kawana Waters Hotel