Helpful staff. Lovely and lively. Barra was cooked well maybe a fraction small but everything fresh and healthy.
I can not fault the Portsea hotel. From the friendly staff to beautiful meal. Thank you Regards Ed McLaren
Hi Ed, Thanks so much for your review. It's always great to get such fantastic feedback, we're happy you enjoyed our venue. Thankyou. Cheers!
Improved food since renovation but service a little slow. Person taking orders needs to be carful not to forgot items, we didn’t receive a side dish we ordered and then after waiting 30minutes relised it wasn’t coming. They apologised for this however.
Hi, Thanks for your review. We're sorry about the missed item when you dined with us, we've got some significant improvements to our food ordering systems on the way so these sorts of things don't happen. We hope to see you again soon. Cheers
Hi Edward, Thanks for the strong review! Cheers!
Please bring back crumbed calamari & chips !
Hi Laura, Thanks for the constructive review, we really appreciate all feedback. There's some menu updates on the way for peak season so please stay tuned. Cheers!
Great food and great views..
Hi, Thanks for the strong review ! Cheers !
Good food and service.
We went on a night when there was a wedding on. Our seats were next to the function room so it was noisy and we had to use the downstairs bar to order food and drink which meant a trip outside too
The place was not full and there was a long wait at the bar, how will they cope in Summer?
Hi, Thanks for taking the time to review us. We apologise for the wait times you experienced on your recent visit, as we approach peak season there will be some significant changes to ordering systems and there will be more bars open here at the venue than ever before. Thanks for your feedback, we've taken it onboard and look forward to when you visit us next to see the improvements in our venue. Cheers.
The salad that came with my meal consisted of lettuce,lettuce and almost only lettuce, surely these days I would expect a lot more. I’m coeliac and I do appreciate the variety of the gf meals.
Hi Neale, Thanks for taking the time to review us. Thanks also for the generally strong scores you gave, we're keen to understand a bit more around the food you had, if you could contact us directly at email@example.com that'd be great. Thanks again for your review. Cheers.
Friendly staff, but needed a lot more staff for Saturday lunchtime - they were under the pump, but kept calm. Queues for food & drinks way too long and time consuming when only there for a couple of hours. Farro salad - delish Parma very average for Portsea pub! Pot of beer expensive Ok priced cocktails 1 tiny bit of chicken in Caesar with chicken at extra cost. All up though, a lovely setting and friendly staff.
Hi Monica, Thanks for your review, it's great to get feedback. We appreciate your patience with the situation on Saturday, it's not a scenario we aim for with long wait time and queues. Thanks for the positive comments around our staffing team on the day, we were caught short with some staff calling in sick at the last minute and so the team on Saturday worked hard to cover things. We apologise for the wait times you experienced, there's improvements coming to the ordering procedure very soon. Thanks again.
Be good to offer lactose free milk for coffee Table service in placing down meals could be sharpened up, eg spare cutlery/plates/serviettes
Hi, Thanks for your review and thankyou for the great scores. We appreciate your feedback and we're working to improve our service offerings, we look forward to seeing you again soon. Thankyou again.
Beautifully renovated, great location. Priced competitively for surrounding food.
Hi, Thanks for the great review, we hope to see you again soon, Cheers!
Would have liked a few more options on the menu
Hi, Thanks for your review and for the good scores ! Cheers!
A great lunch was enjoyed by all
Hi Mary, Thankyou for the great scores and the review! See you again soon. Cheers!
The entree of wagu croquettes was a really great start but it went downhill from there. The main of eye fillet was not worth the almost $50 price tag. Ordered medium but came out mooing, paired with a poor attempt at a salad (handful of rocket and not much more) and fries (at least make your own and not use frozen ones) did nothing to save this meal. It was boring to say the least. Very disappointing.
Hi, Thanks for your review. We're sorry you didn't enjoy the food experience you had here at the venue. Please contact us directly at firstname.lastname@example.org if you would like to further discuss the important issues you've raised. Thankyou again.
We reserved a table the day before. When we arrived, the place was very busy ( it was Saturday night). We were given a table right where people were queuing for food and drink. We asked politely if our table could be moved about two metres away. The young man on duty dragged it away, displaying such bad humour that the knives and forks went flying. He was the one working on the front desk. Not the professional behaviour expected! It put a damper on the night and gave us a bad impression of your establishment. This should be addressed.
Hi, Thankyou for your review, it provides very valuable feedback. We apologise for the poor experience and service you received at our venue on Saturday evening, please contact us directly at email@example.com so that we may gather further details in order to address the issues you've raised. Apologies again and thankyou.
All was good except for a very bad open fire that smoke billowed out to where we were sitting - Unpleasant
Hi Arnold, Thanks for your review and for the great scores, we're pleased you enjoyed the venue. We're sorry the smoke from the fireplace detracted from the experience, we've generally got them under control on most days so we apologise for what happened on this occasion. we hope to see you again soon. Cheers !
Food was awful - cold, not appetising so disappointing
Hi, Thankyou for your review, all feedback is valuable to us and we really appreciate yours. We're sorry your food experience did not meet your expectations. Please contact us directly at firstname.lastname@example.org if you'd like to further discuss what went wrong, we are keen to understand in more detail the issues you've raised. Thankyou again.
Absolutely love the Portsea Hotel ??
Thanks so much for your feedback Kristina, it's always great for us to know that loved your experience. See you again soon! Cheers !
3746 Point Nepean Rd, 3944, Portsea, Australia
An idea place for a peaceful stay, intimate dining, a friendly feast, celebrations,family gatherings and more...
Elegantly situated overlooking the majestic Portsea Pier, the Portsea Hotel is an iconic landmark of the Mornington Peninsula.
Open for Lunch and Dinner daily the Hotel's bistro offers a contemporary Aussie wines. A walk on the beach, a beer at one of the four bars or a warm fireplace in Winter will guarantee your visit at Portsea is relaxing and rewarding.
With a menu featuring everything from fish n chips and parmas to lamb ragout and twice cooked pork belly, you'll find something for everyone. Just make sure you save room for dessert as the sticky date and banana pudding served with caramel sauce and vanilla bean ice cream is unmissable!
Best dish: smoked trout ravioli served with shaved baby fennel and light dill cream.
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