26 Verified Diner Reviews

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Pending Score

8.0
26 reviews
Recommended
Food
Service
Value for money
Atmosphere

dined on Fri, 9 Aug 2019

(7)
10/10 score for the staff: polite, lovely smiles and attentive. There was an unusual and recurring loud humming noise throughout the 2 hours we were eating and talking and became annying towards the end of our time in the restaurant. The pea mash on top of the pie could be bigger please.

dined on Sat, 3 Aug 2019

(6)
Main course steak was ok. Deserts very average. Apple crumble was just apple pieces with muesli on top. I thought it was poor. Poached pear desert again very average. Service and staff very good. Would I go back - neutral on this.

dined on Fri, 12 Jul 2019

(8)
Good place to meet and eat

dined on Tue, 9 Jul 2019

(6)
The steaks were over cooked, Waiter was polite and well spoken. Lady at the front counter was blunt

dined on Mon, 24 Jun 2019

(9)
Staff were excellent, food & atmosphere good. We had a really good night.

dined on Fri, 21 Jun 2019

(10)
Fantastic staff who were very helpful as our party included a 1 year old. Meals come out quickly and were very nice. Restaurant was clean and tidy. Everyone enjoyed their meal and we will be going back.

dined on Thu, 6 Jun 2019

(3)
We had never visited this restaurant before and decided to give it a try due to its promotion of Buy one main meal and get one free. I was very disappointed with the meals that were served to hubby and I. The chips were not cooked properly, my husbands steak was meant to be medium to well done but still quite pink in the middle, my parmigiana was also not fully cooked resulting in me leaving my meal unfinished and the side salad pitiful. I could not fault the service though.
Dear Deanne, Thank you very much for you feedback and on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider dining with us again so that we can have another chance to provide you with a superior experience
Debbie Grice, Quality Hotel Gateway responded on Fri, 7 Jun 2019

dined on Sat, 1 Jun 2019

(3)
we got our meals hubbys was pork belly hard as couldn't eat it my potato rosti was cold in centre and claggy square of potato, entrée bread cob was hard as rock to slice and cold in the centre, we wont be back.
Dear Reviewer, thank you very much for your feedback, On behalf of our entire team, I would like to apologize for failing to exceed your dining experience as your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Debbie Grice, Quality Hotel Gateway responded on Mon, 3 Jun 2019

dined on Sat, 27 Apr 2019

(10)
Staff where awesome food was just wow

dined on Tue, 23 Apr 2019

(10)
Good service, very FAST
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