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The manager there with a pronounced moustache was standing over a young woman who was clearly only just starting with them. She got a little confused with the order but quickly sorted it out. The manager was standing in the background “glaring as her”. Just after our order was delivered and we commenced eating we saw the woman walking past the outside of the restaurant in tears. When we questioned him he was rude, dismissive and actually swore at us. I will never return and encourage anyone who thinks that bullies should not be in the workplace should also boycott the venue. To the young woman who served us. You did a wonderful job. Keep your chin up. Unfortunately you had a bully as a manager and Rockpool is clearly not a supportive environment in which to work.
They made you feel welcomed when you walked in. The atmosphere was pleasant. Service was excellent and the menu when asked about the menu they were helpful. Food was excellent. We would go again!
Look. It’s Rockpool so it’s not going to be awful but if the test for a restaurant is ”would I return?” It’s a no. Food was good, service was ok (although there’s nothing like saying whoops sorry the bar is closed whilst taking drinks orders from the next door big table to annoy), venue is quite cool. But for the hefty price tag there are better options in Melbourne.
Food needs to come with garnish of sone type
The food was delicious and amazing and the service Was welcoming and fabulous. We enjoyed our experience very much and will be returning as soon as possible
The atmosphere was alright, a bit too dark for pur liking. Service was standard but most disappointed with the food quality. I had quail for entree which was really salty and tangy. We had the steaks for main with side dishes. Steak was cooked perfectly BUT was very salty also.
Amazing night out with friends after the race Food was out of this world and staff unbelievable at their job Thank you
Rockpool has always been my favourite place to enjoy a wonderful experience and top quality service. The atmosphere is perfect with soft lighting elegant entrance and well placed seating with views of Melbourne , river and sidewalk views. On arrival the staff greeting is warm and sincere Unfortunately the experience is not the same standards with the table staff who I find have been quite rude at times ,clumsy, unprofessional and lack of attention to detail. The additional mustard selections that are available you have to ask for so if you don’t know of this pls ask as it adds that special flavour to a Wagyu medium rare . So the experience I have been introduced to some years ago has now slipped to a low and those special touches leave you at the front entrance. On a high note the wine selection has not faulted, so I would request if your struggling some advice from the Sommelier which will suggest and nice wine with your table order. Request the Sommelier through your waiter or you will not have that offering. I m not a critic nor wish to be .I expect a dinning experience that I’ve been used too for so many years there and I have always respected Rockpool and the time has come to speak up so pls experience Rockpool it has much to offer and deserves the continued to be up there in a fine dining experience.
Good special occasion dinner as always
Fantastic evening! Amazing food and fantastic service!! The fillet I had was the best piece of steak I’ve ever eaten and all the sides were superb. Desserts were not quite as amazing, a bit standard, but still nice of course. Drink list was a little $$$ with a glass of wine around $20 and a beer $12. Looking forward to going again on another special occasion.
Food good, wine list over the top,
Very nice place to go, I’m so happy for the service and food.
Amazing food and service, cannot be faulted. Received a smile from every staff member I passed!
Food was great, service was good, wine list too large and expensive, other than that a good experience.
Really nice meal but well over-priced for steak & sides.
Not a great fan of the steak being cut up. Also steak not seasoned before cooking.
Rockpool is my all times favourite restaurant in Melbourne. Best menu, great food, service and atmosphere
Food was awesome but pricey... Having said that, it was one of, if not the best steak I've ever had...
Food is really good - aged steak is a speciality, quality is excellent & prices reflect that which is acceptable. Wine price mark-ups are at least 2.5 to 3 times and can be excruciating expensive however $11 per head for sparkling water makes for an expensive night. Service is attentive but they are not impressed if you don't tip despite 10% Sunday surcharge. We had a gift voucher which took 10 minutes to process at the end of the night. Hmmmmm. Overall, I can think of several 1 or 2 hat restaurants offering far better value however Rockpool DNA appears based around the Crown establishment and business clientele.
Service was impeccable at the Rockpool, however the food itself was disappointing, especially for the price. The steak was cooked well, however not exceptional, and the sides were a let down. We ordered the onion rings which tasted as though it'd been deep fried multiple times over so it literally tasted like eating a spoonful of old oil. We'd also ordered the greens which was no different to where I've had at much cheaper restaurants, and roasted potatoes which were dry and stale. If you are after a beautifully furnished restaurant with a romantic ambiance, then Rockpool is the correct choice, however if you are wanting a delicious meal, then I would not recommend Rockpool.
8 Whiteman Street Crown Entertainment Complex, 3006, Southbank, Australia
Sizzling Style and Steaks
When you want a steak—and not just any regular old steak, but the kind of steak you’ll be dreaming about for weeks—Rockpool is the place to go. Whereas Neil Perry’s Sydney restaurant revolves around seafood, Rockpool is all about the beef. Buried in the Crown Entertainment Complex in Southbank, Rockpool is dripping with style. From the staff’s uniforms to the table linens, everything here is finely pressed and thoughtfully presented without a detail overlooked. Of course that goes for the food too. Cavernous-like booths provide the ultimate in intimate privacy as you peruse the 80-plus-dish menu. Regional produce is the hero here, and even the simplest side dish is deftly handled with care. Needless to say, the steak is the leading favourite—and the world-class Wagyu the crème de la crème. But there are plenty of other dishes on offer too. Branch out and try the confit duck or flathead, or perhaps the rotisserie chicken. Enjoy exquisite dining in absolute style at Rockpool. You won’t regret it.
Best Dish: Wagyu steak
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