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Sugar Gum Hotel

8.7/10
294
2 Gourlay Rd, 3037 HillsideSee map

Average price $25

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Free service • Booking confirmed immediately

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Restaurant menu

  • Average price $25
VEGAN FITNESS BOWL(gf, v, vg)
$24
grilled tofu, mixed vegetable & chickpea curry, organic black rice, edamame bean, avocado w rice crackers
RED GUM PORTERHOUSE 300gm
$36
Sauce Options : Gravy, Pepper Sauce, Garlic Butter, Mushroom Sauce, Red Wine Sauce
CHICKEN PARMIGIANA
$25
chicken breast, virginia ham, napoli sauce, mozzarella cheese w fries & salad

Dietary options

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User photos

Kentucky Chicken Burger
Moroccan Chicken (GF)
Calamari

Ratings & Reviews

Fabulous

8.7/10
based on 294 reviews
Only users who have booked on the platforms or a booking module of TheFork group and who have dined in this restaurant can leave a rating, with or without a review. The global rating is based on all ratings and reviews but only those written in English are displayed.
Quality of food :8.7/10
Service :8.6/10
Setting :8.6/10
  1. KARYN W.
    KARYN W.
    • one review
    8/10

    My husband and I went to have a promoted 'Christmas In July' meal. The Sugar Gum Hotel ended up being very busy as we were going into lockdown at 11:59 pm. that night. When I went up to order our meal, there was no Beef Wellington and we were not offered an alternative Main Meal. Lucky, we both liked fish. Shortly after ordering, we were informed that there were no scallops either which was one of two Entrees. Once again, we were not offered an alternative Entree. We both had to have Arancini Balls. I ordered two of the large size glasses of wine. We were overcharged by $5.50. When I questioned this, the Manager offered us free coffees or a dessert. I am intolerant to garlic. There must have been some in either the Arancini or Risotto which accompanied the fish as I had stomach cramps all night and part of the next day as well as diarrhoea. As for the wearing of masks, I observed the Manager often wearing his on his chin and not covering his nose and mouth. A group of 8 men in their 20s and 30s came in after us. Not one of them wore a mask at any time when they were at the Sugar Gum Hotel and I never observed any one ask them about why they were not wearing them. They entered the restaurant, ordered drinks at the bar and went to the toilet WITHOUT wearing masks. I noticed several other patrons doing the same thing!

  2. Brooke B.
    Brooke B.
    • one review
    4/10

    I booked this establishment for husbands birthday and we were very disappointed. For the quality of food the prices are very expensive. My husband ordered a steak which was burnt on one side and fatty. The salad was straight form a bag with no dressing. My burger was tasteless. We will not return.

  3. Ailsa B.
    Ailsa B.
    • one review
    9.5/10

    We received a warm welcome from staff, after our reservation was located we were directed to our table in a quieter area of the bistro. Our meals arrived within a short time they were well presented & were enjoyable. The wait staff were efficient.

  4. Jamie B.
    Jamie B.
    • one review
    10/10

    Nice food in a relaxed atmosphere

  5. Jeanette L.
    Jeanette L.
    • one review
    10/10

    Plenty of car parking spaces. The online booking is very user friendly. Very friendly staff. A good choice of meals. Excellent value Senior meals. Renovations have been very tastefully done. Light and Airy venue. Tables and chairs are well spaced.

  6. Christie W.
    Christie W.
    • one review
    10/10

    An amazing atmosphere. Wonderful staff and service. Food was delicious highly recommend.

  7. Karen K.
    Karen K.
    • one review
    10/10

    Sugar Gum Hotel is an exceptionally excellent place to dine, food excellent, service was excellent didn't have to wait at all. Will definitely be dining here again.

  8. Paul L.
    Paul L.
    • one review
    9.5/10

    This is the 3rd time we have dined at the sugar gum in the past 2 months. Our 1st was with a large group for a celebration. 90% of our party were extremely happy with everything. Their only reservations on the day was, our group consisted of adult patrons only and we were positioned between 2 large groups of patrons celebrating young childrens birthday. We were constantly bumped by children running back and forth and the noise levels were horrendous. Maybe staff could organise seating accordingly to bookings when their is biggish events? The following 2 experiences with just a small group of us have been fantastic. Lovely food, courteous friendly staff. We are extremely happy to recommend Sugar Gum to others and will be continuing patrons.

  9. Pam W.
    Pam W.
    • one review
    5.5/10

    My friends all enjoyed their meals however I ordered the pulled pork dish that came as 2 chunks that were dried out not pulled at all, used partners gravy to make it easier to swallow, only had 1 piece when I told waitress she said it's not usually dry, I asked her to tell chef, we also ordered sweets but we forgot them and waitress didn't even ask us about it anyway.. such a shame.

  10. Patricia A.
    Patricia A.
    • 4 reviews
    3.5/10

    Not impressed at all ! Seeing as there are a few different areas for eating I would have appreciated sitting in a quite area and not in the middle of a noisy children’s play area seeing as we are an older couple ! Read the room staff!,,

  11. Emine B.
    Emine B.
    • one review
    8/10

    Sugar Gum Hotel is welcoming to families with a great menu suited to everyone. Meals were a large serve and delicious. The playground is a great part of the hotel for parents with kids.

  12. Evelyn T.
    Evelyn T.
    • 2 reviews
    8.5/10

    We had good sized meals nothing to complain about love the new seating arrangements a lot roomier will definitely return again some time in the near future.

  13. Tess G.
    Tess G.
    • 3 reviews
    7/10

    Great play area for the children, although on the downside, the children's meals were too pricey at $15 each, it is not very affordable for a family with three children.

  14. Kaitlynn B.
    Kaitlynn B.
    • 2 reviews
    6.5/10

    The staff were lovely and welcoming. They did have a great play area for kids. Some of our food was good however some people in our party ordered steaks. There were so over-seasoned with salt and pepper it was almost sickly.

  15. Bonnie C.
    Bonnie C.
    • one review
    5.5/10

    Lack of table service while dining, no water offered during dinner.

  16. Michelle F.
    Michelle F.
    • one review
    6.5/10

    The food was cold when it came out by the time I ordered drinks my food was already at my table the service was way too quick otherwise I can’t complain about anything else

  17. Michelle J.
    Michelle J.
    • one review
    8/10

    Pleasantly surprised, last time I ate at the Sugar Gum it was pre renovation. I was never going back as it was terrible. Today we went for my husbands lunch, there was 12 of us and all our food was delicious. The renovations were lovely and the Playground is great if you have little ones.

  18. Brett S.
    Brett S.
    • one review
    10/10

    The new Sugargum has certainly lived up to and exceed my expectations. The service, atmosphere, staff and especially the food were of high quality. This will keep me coming back for years to come. Amazing experience. Please keep it up!!

  19. Leesa C.
    Leesa C.
    • one review
    10/10

    We hadn't been to Sugar Gum in years as it wasn't that great before... after our recent visit we will definitely be back. The playground facilities are fabulous for the kids, everyone loved their food, service was quick, and each and every person who catered to us was friendly and helpful. They even provided a bandaid to my son when he needed one. Wonderful place for a family dinner with the kids!

  20. Sarah S.
    Sarah S.
    • one review
    10/10

    Great family friendly spot. Meals are not over priced and more importantly, they were delicious! We will be back, we are going to make it a monthly visit.

See all reviews

More information

Opening time

Sunday-Thursday 11.30am-8pm

Friday & Saturday 11.30am-9.45pm

1.5 hr session

How to get to the restaurant

2 Gourlay Rd, 3037, Hillside, Australia

Directions to get there

Customer carpark

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Features

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Services

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