188 Verified Diner Reviews

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Total Score

7.1
188 reviews
Recommended
(7.1)
Food
(7.1)
Service
(7.1)
Value for money
(6.5)
Atmosphere
(7.4)

dined on Sat, 21 Sep 2019

(10)
The food was outstanding!

dined on Fri, 20 Sep 2019

(8)
It was our first time to eat in TGI Friday, staffs was very good in providing services with smiles on there faces, food was delicious .thank you so much.

dined on Tue, 17 Sep 2019

(7)
Decor is much improved, service was attentive, the only issue I had was with serving sizes being reduced for the same price. Also they have no nutritional info included with their menus.

dined on Mon, 16 Sep 2019

(1)
Food was awful and towers are definitely not big enough to be sharing towers. Avoid mac and cheese it's just macaroni in water and maybe butter definitely no cheese
Hi, thank you for taking the time to leave us with your feedback. We are very disappointed to hear that weren't satisfied with your meal with us. We welcome all customer feedback and would love the opportunity to reach out to you in person. Please email us at contactus@tgifridays.com.au with a copy of your review and best contact number and a member of the team will be in touch. Thank you, TGI FRIDAYS
Restaurant TGI Fridays - Fountain Gate responded on Thu, 19 Sep 2019

dined on Sun, 8 Sep 2019

(5)
This TGI Fridays has recently renovated and apparently under new management, They still have a long way to go, Service was slow, food was slow getting to the table after order, server never checked back on order, food was dry , we we left to pay we had to wait in a que to pay it was 4 groups of people long......WHY??? Their was 2 service people on the floor and not a manger in sight.
Hi, we appreciate your time to leave us with your feedback. We are disappointed to hear that we were unable to meet expectations, rest assured that your feedback has been passed on to the team for quality training. We look forward to seeing you again soon and our efforts show. Thank you, TGI FRIDAYS
Restaurant TGI Fridays - Fountain Gate responded on Tue, 10 Sep 2019

dined on Sat, 7 Sep 2019

(9)
Manager on duty was fantastic - really well organised and roaming the floor checking on customers and staff.

dined on Sat, 7 Sep 2019

(6)
The restaurant has just been renovated but staff were flustered by the systems the entire night, particularly at the front with seating people. The entire time we were there, there was constantly a cue at the front. It’s dissapointing that your free refills policy is no longer for soft drinks. It was something that made you guys stand out. I find the new decor of the restaurant nice but a little try hard. I liked the atmosphere and what you used to have as it seemed more fun and inviting for families. Also, your lights gradually dimmed and brightened at random throughout the night. Our server (Josh) was fantastic and genuine which we loved. He was our highlight. Food was alright.
Hi, we thank you for your honest feedback. We are disappointed to hear that you did not like the new decor and that our team were unable to provide you with the quick and friendly service that we pride ourselves with. Rest assured that your feedback has been passed on to the team for quality training. WE hope that our efforts show during your next visit. Thank you, TGI FRIDAYS
Restaurant TGI Fridays - Fountain Gate responded on Tue, 10 Sep 2019

dined on Wed, 4 Sep 2019

(10)
Great service and food was good

dined on Wed, 4 Sep 2019

(0)
Very slow to believe meals, understaffed, incorrect orders.
Hi, we are very sorry to hear that we were unable to meet expectations. We would love to reach out to you personally and work together to ensure that we are constantly improving across our venue. Please email us at contactus@tgifridays.com.au with a copy of your review and best contact number and a member or the team will be in touch to make it up to you. Looking forward to hearing from you, TGI FRIDAYS
Restaurant TGI Fridays - Fountain Gate responded on Thu, 5 Sep 2019

dined on Tue, 3 Sep 2019

(6)
The service was woeful, it was bad enough to make me not want to go back to be honest. There's plenty of other places around with decent service to go to.
Hi, we are deeply sorry to hear that we missed the mark on this occasion. Here at FRIDAYS we work hard to ens ensure that all our customers receive the quick and friendly service that you deserve. We would love the opportunity to reach out to you in person to hear more about how we can improve on our service in the future. Please email us at contactus@tgifridays.com.au and a member of the team will be in touch. Thank you, TGI FRIDAYS
Restaurant TGI Fridays - Fountain Gate responded on Tue, 10 Sep 2019
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About TGI Fridays - Fountain Gate

Discover the world-famous cocktail bar & grill at TGI Fridays. Home of the exclusive Jack Daniel’s BBQ range & legendary burgers, Fridays’ fun & friendly atmosphere is perfect for a night out with family & friends. Indulge in our signature menu showcasing handcrafted flavours, fresh salads, premium steaks & everything in-between.

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