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American

TGI Fridays - Fountain Gate

7.7/10
254
Westfield Fountain Gate, 352 Princes Hwy, 3805 Narre Warren (VIC)See map

Average price $30

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This restaurant is following the relevant safety practices*:
1.5m social distancing
Additional safety and cleaning measures in place
Cashless transactions available
Contactless menus available
Hand sanitizer available
*This information is declared by the restaurant
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Restaurant menu

Chef TGI FRIDAYS (Fountain Gate)
  • Average price $30

Dietary options

Gluten free
See à la carte and set menus

User photos

Full rack pork ribs
Pork ribs

Ratings & Reviews

7.7/10
based on 254 reviews
Only users who have booked on the platforms or a booking module of TheFork group and who have dined in this restaurant can leave a rating, with or without a review. The global rating is based on all ratings and reviews but only those written in English are displayed.
Quality of food :7.9/10
Service :7.7/10
Setting :7.3/10
  1. Natasha C.
    Natasha C.
    • one review
    10/10

    Really great service and the quality of food we had tonight was the best we’ve ever had at TGI’s. The food came really quick after ordering as well which was awesome

  2. Matt C.
    Matt C.
    • one review
    5/10

    Not been to TGI’s for a while, but don’t think we’ll rush back. Food was ok but the starters and main meals all came at once which was disappointing as the mains had started to go cold by the time you started to eat. Not much of a welcome, no cutlery, and didn’t seem to be that many staff around to help. Lacked any sort of atmosphere and room was very cold. Not as nice as it used to be and with covid changing how some things work it’s difficult but there is very little, if any, interaction with the staff.

  3. Cameron H.
    Cameron H.
    • one review
    7/10

    Food and service was prompt, table I was seated at was too small for 2 people, no one wants to feel cramped whilst eating I was sceptical of the self phone order but it was better then waiting on being waited on

  4. Teresa B.
    Teresa B.
    • one review
    5.5/10

    Honestly I was disappointed in the price for what you get. The nachos were mediocre at best and the only great thing at the table amongst the other diners was the steak. OK coffee, cocktails and dessert, otherwise I'm super disappointed overall.

  5. Olivia K.
    Olivia K.
    • one review
    2/10

    Service was terrible. Empty restaurant and asked for water when sat down and served with one glass at the end of the meal when requested. Food was OK but pretty over priced for the serving portion.

  6. Jolene M.
    Jolene M.
    • 2 reviews
    9.5/10

    Fantastic food. Great venue. Was a little noisy but that is expected when dining on Mothers Day.

  7. Vince C.
    Vince C.
    • one review
    5.5/10

    We come here regularly, we used the app to order as suggested by the staff so that we could take advantage of special offers. The app took a long time to navigate and we weren't able to apply any discounts other than the one everyone got. On placing the order we requested that the entrees come out first, all the order arrived at once with no space on the table. They reluctantly took the mains back only to bring them out 5min later, when i said we weren't ready we were rudely told that they can't hold them any longer and that it wasn't her fault and there is nothing she could do. It has changed and is not as good. Burger was dry, meat was not med/rare. Portions have shrunk and staff were abrupt. Hopefully this experience was because they were busy as this is not normally how it is.

  8. Aidan D.
    Aidan D.
    • one review
    3.5/10

    Lady that serviced us sadly didn't put the order through properly, time flew as my grandma and i talked. Overall realizing we had waited 40min without food, they gave us drinks for the mistake. Please check your orders

  9. Kim H.
    Kim H.
    • one review
    6/10

    Was hard to use app, hard to make changes to order and hard to get staff attention. Someone should have come to table to explain app when all of our party had arrived as it was only explained when the first 5 of 19 arrived. Table had to be rearranged as they didn’t provide sufficient seating as booked

  10. Jennifer D.
    Jennifer D.
    • one review
    10/10

    We had our annual siblings dinner at TGI Fridays and really enjoyed our night! The food was wonderful, the service was impeccable- very friendly and fun staff! Our waitress was Liz- she was absolutely wonderful! Highly recommend!! We will definitely be back again!

  11. Diane W.
    Diane W.
    • one review
    5.5/10

    On arrival we were told 2 hour maximum stay. Surely at time of booking this should have been explained. 3 plates and cutlery were delivered to the table of 6, i requested more twice to no avail. Was told the only way to order was via the phone app. When friends arrived they were able to have table service. No continuity at all. Ordered kids desserts 20 mins later complained to be told they will be hete soon!. To add insult to injury the mens toilet smelt like it hadnt been cleaned in weeks. Overall not a pleasant experience.

  12. Rob A.
    Rob A.
    • 3 reviews
    9/10

    Meals was great, service good. Just didnt like having to order our own meals online. Waiter staff didnt take your order, bit weird.

  13. Marg D.
    Marg D.
    • one review
    6.5/10

    Food was good but the service was a bit slow. They served the steak without a steak knife and i have waited at least 10 minutes before they gave the steak knife which i find frustrating. I have asked but i was told it will be sent to our table soon. We have also asked for complementary water when we asked for the knife and it was not given at all. We didn’t bother asking again.

  14. Jackie P.
    Jackie P.
    • one review
    9.5/10

    Spent the day shopping at Fountain Gate with my son & husband & pre booked TGIF, our waitress Jacqui was very bubbly & friendly, service was great & so was the food. Good value for money, we would definitely eat there again.

  15. Annielyn B.
    Annielyn B.
    • one review
    10/10

    Good food and customer service

  16. Janita H.
    Janita H.
    • one review
    7/10

    With the covid restrictions I understand certain rules. But here was strange, the touchless hand sanitizer station was empty. The pump sanitizer for all to use smelt very bad, we were temperature tested, had to order and pay for the food by an app and when we were seated there was no social distancing. All diners were sat together in one section?? Totally confused. The only good thing was the speed of our meal, which aided us in leaving as soon as we could.

  17. Emilia A.
    Emilia A.
    • one review
    4/10

    Very disappointed. My meal was cold, my daughter’s meal had no flavour at all. It stated on the menu that it came with a choice of sides, she didn’t get any. The table hadn’t been cleaved and we had to ask for it to be cleaned after being seated. There was still food on the seat. The only time we saw a waitress was when we were seated, when they cage back to clean and then to bring us our meals. There was little ‘service’ now with having to order online. No one came to check if our meals were ok or we would have spoken up then. Very disappointing considering the amount we spent.

  18. Matthew d.
    Matthew d.
    • 2 reviews
    7.5/10

    Great if your wanting simple American style food

  19. Imran M.
    Imran M.
    • one review
    3.5/10

    Not the old TGI things were forgotten under staffed food looks like something you can make at home. Hotel salt and pepper packs no cutlery have to ask over and over no point ordering starters as everything comes at once presentation in shocking!

  20. Rachel K.
    Rachel K.
    • one review
    6.5/10

    Enjoyed the food. Unfortunately service was a tad slow and I had to basically ask for plates, drink and the last item the dessert. But would go back again.

See all reviews

More information

Opening time

Monday - Friday 11:30am - 9pm

Saturday - Sunday 11am - 9pm

Open every day (including Public Holidays), except Christmas Day.

How to get to the restaurant

Westfield Fountain Gate, 352 Princes Hwy, 3805, Narre Warren (VIC), Australia

Directions to get there

Melbourne South East, Narre Warren

About the restaurant

Born in New York in 1965, TGI FRIDAYS is the quintessential American Bar and Grill. Founder of the iconic ‘Happy Hour’, TGI FRIDAYS is famous for great food using quality local produce and has become a favourite around the world for Long Island Ice Tea, Loaded Potato Skins, Buffalo Wings, Signature Ribs and Hand-Crafted Burgers. A great place to catch up with friends and family, come and try TGI FRIDAYS famous American hospitality.

Features

Burger, , Christmas and New Year, , , Mother's Day,

Services

, ,

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Free serviceInstant booking