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American

TGI Fridays - Fountain Gate

7.2/10
129 reviews

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Ratings & Reviews

7.2/10
based on 129 reviews
Only customers who have dined at the restaurant after making a booking on TheFork can leave a review.
Quality of food :7/10
Service :7.1/10
Setting :7.5/10
  1. Belinda T.
    Belinda T.
    • 7 reviews
    7.5/10

    The food and venue met my expectations of what to expect but unfortunately we were disappointed before we’d even finished our meal. I have the lack of staff factor the benefit of the doubt, weekday lunches are usually quieter but this is school holidays. It took over 20 minutes from the time we were seated to be offered anything to order. When we finally did, our drinks came out with our meals and they were simply two glasses of coke soft drink. The staff were under pressure so were apologetic when we asked after 15+ minutes if our drinks would be long. The food was satisfactory and what was to be expected atleast. My husband is a big fan of the pork BBQ ribs with signature sauce and I thought the main meal lunch offer was a good deal! The lunch out was marred from the time we sat waiting for a food and seriously considering walking out but we figured understaffing perhaps couldn’t be helped. When we went to leave and pay we stood awkwardly waiting for another wait staff to acknowledge us, without even a ‘sorry, won’t be too long’ while she worked the register. Some customer service and acknowledgment would have gone far! Overall, decent food but I feel this visit the customer service was seriously overlooked. Staffing enough wait staff to focus on customers would have made a huge difference.

  2. Michael  C.
    Michael C.
    • one review
    10/10

    Really good new setting and menu is a lot better than the old menu and daycore ????????????????????????????????????????will be returning ........................

  3. Christie D.
    Christie D.
    • one review
    7/10

    Slow to seat us and was quite loud due to being full of kids but service and food were amazing.? It’s the second time we have eaten there in the last fortnight and both times my only real complaint is how long it took to get seated (not due to lack of tables, took too long for staff to come welcome us ect..)

  4. Bridget B.
    Bridget B.
    • one review
    8/10

    Good atmosphere and excellent service, however the food wasn’t that great, chicken is usually dry by the time it gets to the table, i’ve found this a usual occurance, however the ribs my husband orders each time are always up to scratch.

  5. Chrissy C.
    Chrissy C.
    • one review
    3.5/10

    A disappointing dining experience. The food was below average and not properly cooked and our drinks came after our meals arrived (27 minutes later.) Our waitress did her best to make up for the late drinks by offering another round or a free dessert but by then we just wanted to pay the bill and go. Sorry, but we won't be back.

  6. Jayendri P.
    Jayendri P.
    • one review
    4/10

    We ordered the buffalo chicken wings : they were cold and too salty Nachos were cold and had no flavour The sauces ( signature sauce was to runny & not warm The cashier was unfriendly & not approachable... she was not pleasant and inviting

    TGI Fridays - Fountain Gate

    Hi Lafourchette, we are deeply sorry to hear that your most recent visit was not up to FRIDAYS standards. Here at FRIDAYS we value all customer feedback and work hard to act on them. Rest assured that your feedback has been brought to our team's attention for quality assurance. We would love the chance to reach out to you personally and make it up to you. Please reach us at contactus@tgifridays.com.au with a copy of your review and best contact number for our team to reach you on. Hope to hear from you soon, TGI FRIDAYS

  7. Dianne T.
    Dianne T.
    • one review
    6/10

    The only negative thing I have to say about TGI Fridays in fountain gate was that it was obvious on arrival that it needed a good clean, there were fingerprints all over the windows and other glass barriers and the benches at the back of the booths were dirty. The staff were very nice and the service was good

    TGI Fridays - Fountain Gate

    Hi, we appreciate you taking the time to leave us with your feedback. We are pleased to hear that our team ensured that you were looked after. Rest assured that I have passed on your feedback. We look forward to seeing you again soon, TGI FRIDAYS

  8. Petra J.
    Petra J.
    • 5 reviews
    8.5/10

    Quick friendly service

  9. A A.
    A A.
    • 281 reviews
    7.75/10

    Decor is much improved, service was attentive, the only issue I had was with serving sizes being reduced for the same price. Also they have no nutritional info included with their menus.

    TGI Fridays - Fountain Gate

    Hi, we thank you for taking the time to leave us with your review. We are pleased to hear that you appreciate the new makeover as much as we do! Rest assured that your feedback has been passed on to our team for consideration. Hope to see you again soon, TGI FRIDAYS

  10. A A.
    A A.
    • 277 reviews
    10/10

    Great service and food was good

  11. A A.
    A A.
    • 255 reviews
    0.75/10

    Very slow to believe meals, understaffed, incorrect orders.

    TGI Fridays - Fountain Gate

    Hi, we are very sorry to hear that we were unable to meet expectations. We would love to reach out to you personally and work together to ensure that we are constantly improving across our venue. Please email us at contactus@tgifridays.com.au with a copy of your review and best contact number and a member or the team will be in touch to make it up to you. Looking forward to hearing from you, TGI FRIDAYS

  12. A A.
    A A.
    • 285 reviews
    5.5/10

    We were tossing up between The Sports Globe and TGIF..We chose TGIF because we thought it was more toddler friendly than a sports bar. We were there to celebrate Fathers Day, like a lot of other families that turned up. Upon being seated our boy was given an Activity booklet, but with a caveat that they ran out of crayons. So why bother giving the booklet in the first place? Other families were questioning the thought process behind it too.The staff had no idea what specials or promotions were on - it wasn't until half way through out lunch that the table next to us pointed out that Dad's are supposed to get a free pint if yo're meal is over $25...when we asked one of the staff about it - she just looked blankly at us. Since the renovations - the service hasn't been the same - but the food - although pricey was delicious. Not sure we'd chose TGIF over another restaurant next time.

    TGI Fridays - Fountain Gate

    Hi, We are deeply sorry to hear that the service we pride ourselves with was not delivered on this occasion. We look forward to getting in touch with you to invite you back for a second chance in hopes that our efforts show. Please email us at contactus@tgifridays.com.au with a copy of your review and best contact number and a member of the team will be in touch. Looking forward to hearing from you, TGI FRIDAYS

  13. A A.
    A A.
    • 273 reviews
    9/10

    Very happy with making the choice to go to TGIFs. Great atmosphere and service, food was very tasty!.

  14. A A.
    A A.
    • 253 reviews
    2.75/10

    We had a group of 8 booked in for a work function, upon arrival we were told we should only order drinks at the table not the bar, (several of us wanted to pay for our drinks individually). Service was slow, drinks and meals took a long time to arrive. Four vegan burgers that were ordered did not have the mayonnaise that was stated - no mention of it until it was questioned. Just an oh yeah sorry we ran out... Chicken Burgers were dry. We have had several good experiences here but last night was very average. Not sure that we will bother coming back again.

    TGI Fridays - Fountain Gate

    Hi there, we're really disappointed to hear that the food and service at your work function were not up to standard, and we would love to follow up with you. Could you please email through to contactus@tgifridays.com.au with a copy of your review and best contact details so we can get in touch - Cheers

  15. Kaitlynn B.
    Kaitlynn B.
    • one review
    9.5/10

    The service was great and we all really enjoyed the food

  16. A A.
    A A.
    • 273 reviews
    5.5/10

    Would be nice to be able to select where you sit, nice service overall. Little more communication as our meals were mixed up.

  17. A A.
    A A.
    • 257 reviews
    6.25/10

    We’ll be back!

  18. Michael  H.
    Michael H.
    • one review
    8.5/10

    Ribs were good n tasty.

  19. A A.
    A A.
    • 276 reviews
    8/10

    Food was ok but it is getting very expensive for what is provided. $39 for a rib eye with chips and sauce but no other side is a bit expensive.

  20. Ann P.
    Ann P.
    • one review
    5.25/10

    The only redeeming quality was that the ribs were fantastic. Everything else was average to poor compared to previous visits. Service was average which is disappointing as there were very few people in the restaurant. I would not bother returning unless you want ribs.

    TGI Fridays - Fountain Gate

    Hi Ann, we're really glad to hear that you enjoyed the ribs, however it's disappointing to hear that our service wasn't up to standard. We would love to get in touch to find out more, so could you please send through your contact details and a copy of your review to contactus@tgifridays.com.au and we will be in touch, cheers.

More information

How to get to the restaurant

Level 3, Westfield Fountain Gate, 352 Princes Hwy, 3805, Narre Warren, Australia

Directions to get there

Melbourne South East, Narre Warren

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