TGI Fridays - Whitford

Female Team manager was amazing, very enthusiastic and attentive. Had to wait quite a while for other waitress staff service for ordering, side plates and additional drinks, Ordered beef nachos…dreadful portion of beef! When we raised the issue were told they have had complaints before but chef weighs the portion and that’s the set amount!!! Disappointed the vibe and enthusiasm wasn’t there with the other staff.

Everything was excellent, the only reason I rated service lower is because our food came out at different times and then some of our plates were cleared before everyone was finished. Aside from that, it was great!

As Americans living in Perth we were very happy to have TGI Fridays here in our own backyard!! However, the service was slow, not accurate with our orders, delivery to each member, not all at once making it awkward to start eating first served. We were squeezed into a too small table since there were 6 of us. Very loud restaurant. Serves are small for $$$ Management needs to step up the service....

Friendly staff and service and our meals served in good time. I think more use of gloves and tongs by staff would be preferable when serving some drinks and food.

We had booking for 6 people and everyone was very happy with the food and service was excellent. Great value for money. We will definitely be coming back.

Where do I begin? The starters were tasty, the main was overcooked, chicken tenders were burnt and hard, the hubbies burger was raw. The service was slow, the manager was quick to rectify problem and we were not charged but will definitely not be going back. Was really looking forward to this experience.

The food was tasty however one of the kids meals arrived ten minutes before any other meals then our starters and mains arrived at the same time. The service was chaotic with one of the waitresses in particular literally running around in the restaurant. One meal was cold and we didn’t get the kids meals for free like advertised..... when I questioned this at the end I was passed two vouchers for free kids meals for future visits however our kids would be free next time anyway and we probably wouldn’t rush back !

Seated at high table next to bar, despite booking a table a week in advance. Chips were cold. Cocktail was good and it was good that kids ate for free.

Fantastic food & service for such a new restaurant, we will definitely be back soon

Food was absolutely incredible, took a while for our order to be taken tho. Apart from that, everything was amazing! Best meal in a long time & all the staff were lovely

The staff we so unprepared, we got seated at a cocktail table as there weren’t any dinner tables available even though we had made a booking. We then got told we will be moved to a more suitable table once one became available. New people kept coming in afterwards and got seated at dinner tables where as we were left at the cocktail table. I then had to go ask a manager if we can change seats as offered, he said yes and moved us to a dinner table. We waited 1 hour for our food to come out and when it did my order was wrong. The waitress didn’t take it away and bring me a fresh one she just said have this one and I will bring you the vegetables on the side. I advised I can’t eat the salad due to being pregnant and having the risk of listeria however she didn’t remove the salad from my plate. When the vegetables came out later my meal had started going cold and I had to ask for a side plate for my salad to be taken away so that I could eat my meal. My partner had the singlestack burger and the jack daniels sauce was so runny and the meat was very small compared to the burger roll. I have been to TGI Fridays all over the world including the US and UK and they both had thicker sticky jack Daniels sauce not running liquid that doesn’t stay on your burger. We had another booking to come in for Mother’s Day which I have now cancelled as I am simply appalled with service and standards and I will not ever be returning to this store.

Was great atmosphere but massive down fall and disappointment was the chips were stone cold! They took our order away with chip buckets not touched and no one even ask how our food was.

I was at TGIF with a friend, we were welcomed nicely and seated in a great location in a booth. The staff were nice but we were asked several times if we were ready to order without having any time to study the menu. Once we ordered drinks I had to go and find out what had happened to our drinks order and had to go to the bar to find someone to talk to because getting someone's attention while seated was not working. After talking to 3 people, one which replied "I don't take orders!", I was directed to the girl who took the order for the 2 drinks and I then had to walk right across to the other side of the busy restraint leaving my friend sitting alone so I could ask the girl who took the order what had happened to our drinks, as I approached her she must have realised and indicated with a hand gesture which I think meant I forgot but will get your order now, I returned to my seat and the drinks followed shortly after, the food order was taken efficiency and the food was servered quickly. We were disappointed by the portion sizes the glazed chicken in particular was a small piece of chicken for a dish priced around $20 the size was disappointing. The food was tasty and overall it was a nice place with good service and friendly staff but they were either too keen or not attentive enough, they need to find the right balance somewhere in the middle of those two extremes, the value for money on the main courses is also questionable. Overall it's a 'could do better' , but a nice place with tasty food and a good atmosphere.