Thai Orchid Mount Lawley

Anton B. • 1 review

29 September 2023

9/10

The food is delicious. Especially the masaman.

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Mal G. • 2 reviews

26 September 2023

4/10

The starters were overcooked & took a long time to arrive despite the four of us being the only ones there. Mains were so disappointing- massaman beef was tough & stringy, vegetarian vermicelli was dry & clumped. The green curry was a weird colour & came in a small bowl. Rice was good.

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Thai Orchid Mount Lawley • Owner

Thank you for providing your feedback. Our restaurant is a family-owned establishment, and our dedicated staff always strives to deliver the best service possible. We take pride in our friendly team and our commitment to providing an exceptional dining experience. If you encounter any issues with our food during your visit, we kindly encourage you to inform our staff. We are here to promptly address any concerns and make your dining experience enjoyable. Your feedback allows us to prioritise improvements, including replacing dishes if needed. We genuinely value all feedback and have taken your comments seriously, promptly informing our chef for necessary adjustments. We believe it would have been more constructive to provide us with an opportunity to rectify the situation before resorting to a public review, which can be quite harsh and may be avoided.

Lucy S. • 2 reviews

25 July 2023

9/10

Great photo, staff are friendly and very accomodating. Third time back and never disappoints

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Penny W. • 1 review

29 June 2023

10/10

We have been coming to this restaurant for many years and have always enjoyed our meals there. We love the food and enjoy the ambience of the set up. Last night they had put long stemmed red roses on each table which was a lovely touch Would recommend

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Lil h. • 14 reviews

24 May 2023

6.5/10

I was disappointed today the girl Didnt listen to what i said when meal came out and Then took back and chicken stir fry came out cold and so did spring rolls. I didn’t eat all stir fry And same with. My friend her stir fry was cold. Uno guys seriously u did wrong thing and you should try fix It . Very annoyed this time.

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Deborah J. • 1 review

14 May 2023

10/10

I really enjoyed the whole night food and service were excellent. will be going there again. Thankyou for an enjoyable night.

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Carol W. • 1 review

13 May 2023

10/10

We really enjoyed the service and helpfulness of the staff. The food was excellent and great flavours of the dishes we ordered. The food was also served in a timely manner. Great night will go again with the family.

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Lil h. • 14 reviews

22 April 2023

10/10

It wAs lovely but i was surprised how much it went up i used to go all time maybe do some specials We wAited hour for our mains had to ask twice But it was lovely and so is atmosphere I will go back

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Glenys G. • 1 review

17 March 2023

4/10

Normally when I family sits down to eat, they all eat at the same time. The men got their food at the same time, and my food (which was a salad) and I am a female got my food 5-10 mins after the men had finished their food. I like to eat my food at the same time the men do. I felt as thou I was treated like second class to the men and that is not how we are treated here in Australia, especially a BLACK WOMEN.

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Tanya S. • 1 review

16 March 2023

10/10

Lovely experience

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Mark R. • 1 review

14 February 2023

7.5/10

Great food, though portions a little small. Very understaffed on a busy day (Valentines Day) One of our entrées arrived after we finished the main course.

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Jose I. • 13 reviews

1 February 2023

8/10

The only issue were the chairs. Most of them were sat out. I had to try three different ones as I felt the wooden frame through the stuffing.

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Mike K. • 1 review

28 January 2023

10/10

Amazing food and service catered for our party of 22 with ease

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Corinne M. • 3 reviews

20 January 2023

7.5/10

We had a pleasant evening here and our meals were very tasty. Service was good but our only complaint was that the meals were rushed. We asked for our mains to be served after our starters but they came too soon. Prices are reasonable and byo is a bonus. We will return in the future.

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Thai Orchid Mount Lawley • Owner

Hi Corinne, Thank you for sharing your experience and for your feedback. We will train our staff on the entrees and mains timing. Please accept our apology.

Shona C. • 1 review

15 January 2023

7/10

The food was lovely but unfortunately the untimely manner of food delivery really let the restaurant down. There was only us and two other tables there very early on a Sunday evening and of our three entrees ordered, we got 2 delivered and then was a good 15 minutes until the third one arrived. Of the 6 main dishes, we actually only received 5 or them and these were spaced out over 40 minutes so it was not a great way to share meals amongst the table. We did over hear one of the other tables complaining of the same thing. Would have been great if all the mains were delivered at the same time.

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Thai Orchid Mount Lawley • Owner

Hi Shona, Thank you very much for your constructive review. We have reviewed the system and agree with your comment and we are sorry for the let down with our service delivery. We have retrained our staff yesterday to make an extra effort in delivering food in the correct order and on the same time. Feedback like yours help us to improve our service delivery. Thank you so much and we hope to see you again. - Thai Orchid Team Mount Lawley.

Geetali B. • 2 reviews

13 January 2023

8/10

Good food with good ambiance. Worth your money

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Ian P. • 1 review

4 December 2022

8/10

Food was great nice and tasty,

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Chris D. • 1 review

25 November 2022

8/10

Warm ambience. Excellent service. Great quality food. My only gripe was the Hor Mok Talay was in a very small portion for the price that you pay. I would still go back :)

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michael e. • 1 review

18 November 2022

4/10

This used to be a great restaurant, quality food, well presented, not anymore. After finally managing to find our booking, we were left for ages trying to place our order. One of us had a worthwhile meal, the other three were very disappointing, ok portionwise, but very bland. Each starter was brought to the table separately, so was each main course, with a long wait in between, so the first one was cold by the time the last one arrived. One of us had the starter and main course brought at the same time, (never seen that before??) We were going to ask them to take it back to the kitchen to keep warm, but were afraid we would never see it again. The final straw was when we were told we had to leave by 9.30. These people either really don't care or have no understanding of the hospitality industry, either way they need to change and quickly or they stand to kiss their investment goodbye. Sadly, we will not be returning, there are too many well run establishments in the vicinity striving to provide a quality customer experience.

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Ross P. • 41 reviews

13 November 2022

5/10

While the food was very tasty the portions were fairly small for the price. The also wasn't hot when delivered. Our main problem, however, was the service. Three times we told the waiter that we wanted a 10 to 15 minute break between entree and main course. As soon as we finished entree the mains appeared. It was clear they ignored requests and were in a hurry to get us out even though the restaurant was open for another hour. Not worth returning to unless the service improves dramatically.

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