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Hi Janelle, Thank you very much for your feedback! We take it very seriously and it will for sure help us to improve. I’m sorry to hear that you didn’t have a good experience at my venue yesterday. It’s always our priority to maintain high standards and this definitely doesn’t define what we do. . Please, email me your contact as I'd like to look after you next time and ensure this doesn't happen again. Looking forward to hearing back from you. Many thanks! Andrea Moraes firstname.lastname@example.org