The Esplanade Hotel - Bistro

Steve M. • 62 reviews

17 May 2023

9/10

Al food was good, chicken schnitzel, seafood trio & pork cutlet special. Only issue was cold relish on top of hot pork cutlet special. Needs to be served on the side.

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Cath J. • 54 reviews

10 May 2023

4.5/10

Waited 10 minutes at sign that said " wait here to be seated " I found a team member at till taking food orders, she checked on other computer for our booking. Went up to bar to order drinks & a male customer said ' female gives great service but she only has 2 hands.' ! There was 6 customers in front of us in line to order drinks & a large table had ordered all their drinks. Just not enough team members on today so sorry but, we walked out. Understand covid is around but, when I book a table along with other patrons who had also booked tables it hard to comprehend not enough team members on today.

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Steve M. • 62 reviews

23 April 2023

9/10

Good quality & size of meal. Steak Sandwich was a nice change and delicious.

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The Esplanade Hotel - Bistro • Owner

Thanks Steve for the feedback

Nicole C. • 5 reviews

18 April 2023

7.5/10

Went here for my daughters birthday as she wanted something by the beach. Got a table near the window with a nice view. Service was quick and meals were good size especially the kids meals, very good value. I ordered a salad but the chef forgot one of the ingredients. Nevertheless it tasted great and I didn’t complain. Overall was positive experience.

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The Esplanade Hotel - Bistro • Owner

Thank you so much Nicole for your review

Steve M. • 62 reviews

19 March 2023

8/10

Overall a good pub meal. Would like to see a few pasta dishes made available for more variety in the menu.????

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The Esplanade Hotel - Bistro • Owner

Steve, Thank you for the feedback see you again soon

Steve M. • 62 reviews

8 March 2023

10/10

Chicken Parmy schnitzel ✅ Fish & Chips ✅ Pie✅ All three were served quickly, hot , good size serving and delicious.????

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The Esplanade Hotel - Bistro • Owner

Thanks for the review Steve. See you again soon

Jonathon H. • 70 reviews

28 January 2023

8/10

Good food and service. Lovely setting right by the beach! The app ordering did not allow for editing the items which was annoying. Staff were friendly but seemed to not be enjoying themselves. Overall good experience and I would return.

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The Esplanade Hotel - Bistro • Owner

Jonathon Thanks for the review, see you again soon Cheers Espy Management

Steve M. • 62 reviews

18 January 2023

8/10

All was food was good but the Buffalo Wings were different and not to our liking. Seafood Trio,Chicken Schnitzel,Salt & Pepper Squid were all good.

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The Esplanade Hotel - Bistro • Owner

Steve Thanks for taking the time to leave us some feedback. We will let the chef's know about the wings. Cheers Espy Management

Aileen N. • 8 reviews

30 December 2022

4/10

Chicken schnitzel was like rubber and the mushroom gravey was cold. The salad was a bowl of leaves and one small slice of tomato.

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Brenda G. • 2 reviews

9 September 2022

7.5/10

The range of meal choices was excellent. I ordered the Curry of the Day, I was told it was spicy, so I ordered it. It wasn't spicy at all and quite bland. My husband ordered the Godfather Schnitzel, he loved it. We'll definitely be coming back. Nice comfortable place.

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The Esplanade Hotel - Bistro • Owner

Thanks for your feedback Brenda

Annie P. • 3 reviews

31 May 2022

9/10

The food and service were amazing. The decor was very plain and dated but if you are looking for good food, it’s here!

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The Esplanade Hotel - Bistro • Owner

Thanks Annie for the feedback

Tracy W. • 29 reviews

25 April 2022

5/10

Very disappointing tonight, went with family and friends. My meal came first, the others came a lot later. They had very little staff, was relatively busy too. My daughter had a schnitzel, was very small, not ur average size.

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The Esplanade Hotel - Bistro • Owner

Thanks Tracy for your feedback I have spoken to the Chefs about the delivery of your food I'm sorry it did not all come out together. Yes we have been understaffed a lot lately due to lots of staff having covid fingers crossed this is coming to an end. Thanks again for your review

Meryl D. • 1 review

25 April 2022

4/10

In the past the food here has been ok but today, we were all disappointed in our meals. The steak was not cooked properly and a very bad cut of meat, it was so grisly. The parmigiana was not cooked properly, the only saving grace was the fish, everyone seemed happy with the fish and chips. We won’t be back in a hurry for a meal ????

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The Esplanade Hotel - Bistro • Owner

Hi Meryl thanks for your feedback I will pass this onto our Chefs so they can make sure this does not happen again. I will also follow up with our meat supplier as the meat should not be grisly thanks for letting us know. I am glad to hear the Fish and Chips was enjoyed!

Tundi A. • 4 reviews

5 March 2022

8/10

Service was excellent (thanks Rebecca). Food was really good and the view of the ocean priceless, what more could you want?

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The Esplanade Hotel - Bistro • Owner

Thanks so much Tundi

Karen M. • 2 reviews

9 February 2022

8/10

Good price food was nice. However they did deliver main course before entree. We were there for a birthday celebration had to ask for plates spoons and knife for a cake. Thought they would have supplied this without us having to ask. Having said that the staff were happy to help when we asked for it. They were pleasant.

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The Esplanade Hotel - Bistro • Owner

Thanks Karen for your feedback, sorry you had a few issues. We appreciate you taking the time to let us know so we can improve in the future. Thanks again

Maria P. • 1 review

29 January 2022

2.5/10

Most disappointing experience and I won’t be going back ever again due to terrible service and very poor management. Having made a 630pm booking we waited for 2.5 hours for our meals with no communication from staff or management and a room full of customers with no orders being served. No accountability taken from management to communicate to a room full of paying patrons. Large numbers of people walked out so we missed having dinner last night, what a disastrous business experience brought upon by terrible business etiquette & customer service to its poorest form!

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Mo L. • 7 reviews

2 January 2022

10/10

Customer service was awesome!!!

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The Esplanade Hotel - Bistro • Owner

Thanks so much!

Judith B. • 36 reviews

27 November 2021

5.5/10

The new sterility of dining is understandable, but no excuse for indifferent food. The pork roast of the day was a basic meal of thickly sliced, tasteless meat on roasted, unpeeled, root vegetables with a lick of gravy, no trimmings, not even a green pea, bean or piece of broccoli. Had to ask for some apple sauce and mustard. A meal prepared by amateurs who have no idea that an Aussie pub roast should be a satisfactory meal. The Espy used to serve delicious, succulent roasts a few years ago. What happened? Shan’t return to endure such mediocre, tasteless food. We dine out to enjoy a meal, not to be offered bland, basic fare.

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Glenn W. • 2 reviews

15 October 2021

4/10

STAFF SEEM DISINTERESTED, AND VERY SLOW TO RESPOND.

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Tundi A. • 4 reviews

10 October 2021

6.5/10

Pizza had waaay too much cheese and as a result was sickly. The waitress wouldn’t arrange for an iced coffee (we were in the Bistro) even when another waitress suggested she call the Cafe downstairs where they apparently make them. I had to go to get one myself and the waitress there kindly arranged to have it sent to the Bistro. Not great service.

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