Disappointed the kitchen would not swap the battered barramundi for salmon (which was on the menu with a ceasar salad) for my elderly mum in law. No explanation given as to why just told we had to order from the menu "as is". There were five of us and I only stayed because it would be more stressful for Ma for us to get back in the car to find somewhere else to lunch. It is a shame that kitchen management don't understand they are cooking for people/customers who are having an experience not simply cooking food. The hotel management can thank Patrick, the staffer who took our order the second time, after I decided not to walk out, as he was professional and cheery.
Service was excellent, such friendly & efficient staff. Food was delicious. Will be back for sure. If you haven't been you really need to visit....
The blend of burned out building with modern taste in eateries is outstanding. Service is OK and some of the dishes really interesting and delicious e.g. grilled watermelon and halloumi salad. We were proud to take our overseas visitors there and pleased with their delighted reaction. Well done all.
I love the Guildford the food is wonderful and so is the atmosphere. We have celebrated several family gatherings there and have enjoyed it immensely.
Two of us had the steak sandwich which wasn’t the nicest meal, but the others had fish n chips and the Bao Buns and thoroughly enjoyed their meal. Great table location to watch the Grand Final
Hi Maura, Thank you for your feedback@ We are sorry to hear that you didn't love the steak sandwich, I will pass this on to our kitchen team. However, we are glad to hear the rest of your party enjoyed their meals! We hope this doesn't put you off coming back again! - Team Guildford
We did enjoy the food. Only negatives would be nobody could tell us where our reserved table was. We had to wander around and find it ourselves. We also asked for plates and spoons for a birthday cake. 20 mins later there was nothing and we had to request again. Otherwise it was a great atmosphere and good food.
Everything was spot-on! Food, service, live music & cocktails!
Hi Mary Ann, Thank you for your review, it's really good to see you enjoyed your visit to The Guildford and we hope to see you again soon! - Team G
Great night with a real buzz and friendly and attentive staff
Great review and feedback! Thank you Alan! - Team G
The atmosphere was good. Food very good but drinks were very expensive for a pub.
Hi Helen, Thanks for your review, we're glad to see you had a good time at The Guildford and enjoyed your food. We do try and stay around the same price as other local pubs but we will take your comments on board. - Team G
Have visited several times for lunch and always enjoyable. Maybe a few more choices on the menu would be nice. The weather was rather bad and the rain came in fine sprinkles where we were sitting but not enough to spoil our experience. Very popular hotel!
Hi there, Thank you for the great review! We're pleased to see a few sprinkles of rain didn't dampen your day too much and we look forward to seeing you back at The Guildford again soon! - Team G
We went here for Fathers Day, always a winner place to take the blokes to with the smoked meats dishes. Thanks.
Great character pub that has been restored cleverly to reflect its origins as well as the fire which devastated it years ago. Now a unique Aussie pub experience with a great menu that satisfies all tastes.
Hi there, Thank you so much for the review! We're so pleased to see you had such an enjoyable visit and we look forward to seeing you back at The Guildford again soon! - Team G
Lovely food and the service was great and the staff were very attentive. The only constructive comment I would make is that you should have a desk where people can be met and greeted to be taken to your table. We booked a table ahead of time and we did stand around waiting for about 10 mins before someone came to us and asked us if we wanted a table.
Hi Jeanna, Thank you for the review, we appreciate you feedback and it's great to see you had such an enjoyable time! We used to have a host in the entrahce, however we have found a lot of guests bypassed this and would come to the bar anyway. We decided the staff member was more valuable serving tables or helping behind the bar :) There is always someone floating around to assist if necessary. However, on busy days such as Father's Day yesterday, we do have someone positioned at the front to meet and greet and show people to their seats. Thank you again for the feedback! We take all comments seriously and we hope to see you again soon! - Team Guildford
The atmosphere, service and food was great. It was very busy however the customer service was excellent and attentive to our needs.
Hi there, Thank you for taking the time to leave us such a positive review! We're so pleased that you had such a good time and we look forward to seeing you back at The Guildford again soon! - Team G
Be aware of how loud the TV screens are. Can’t hear yourself and difficult to have a discussion
Hi there, Thanks so much for the review! We appreciate the high scores and we apologise for the volume of the speakers. I hope you can understand that it's not normally like that and was only so high as it was a large advertised game. We really try to cater for all guests at the same time, but sometimes, like Saturday, it can be a bit tricky. We really hope this doesn't stop you from coming back again!
Food is good but always a long wait!! And forgot my chips.
Hi there, Thank you for your feedback! I'm really sorry for the delay you experienced and your missing chips during your visit to The Guildford! I hope you can appreciate how busy we were on the day you visited and that someone got your chips when you informed us! I really hope it doesn't put you off coming back again! :) - Team G
Everything was going well until one of our friends had her lunch (Chicken Caesar salad) she noticed her chicken strips were not cooked properly. She ate the salad but left most of the chicken strips and actually showed the waiter. When she bought it to the attention of a waiter clearing away our used plates he didn't seem too interested ...... Never heard anything else about it ....... We were there for at least 45 minutes after eating our meals
Hi Kerrie, Thank you for taking the time to leave us your feedback regarding your trip to The Guildford on Saturday! I must apologise for the experience you had with your meal and that it wasn't dealt with correctly. All of our food is temperature controlled before leaving the kitchen so it is unusual for this to happen, however, we would have been very happy to fix this for you and I am sorry that didn't happen. We really hope this won't put you off coming back to The Guildford! - Team G
Loved beetroot salad. Could I have the recipe!!! Noisy with the quiz night next to us. hard to hear what people were saying at our table.
Terrible service. After waiting a half hour no entrees came when we inquired why we were told they were waiting for our main course choices ???????????????
Hi Glynis, Thanks for your feedback. I have already sent you a direct email regading your comments from another review you left. I would be really grateful if you could tell us some more about your visit so we can get to the bottom of this. Thanks Team Guildford
No water on the table. Had to flag staff down to order food, then again later to get more drinks. Quiz night was on right next to the dining area, it’s way too loud
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