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Good Morning, Thankyou for reaching out to us and sharing your feedback regarding your experience at The Howling Moon. Providing the highest level of hospitality is our number one priority and we sincerely apologise for falling short of meeting your expectations. Your feedback has been shared with appropriate operational leaders to ensure the necessary guidelines are in place to prevent similar issues occurring in the future. We hope you will provide us with the priviledge of hosting you again in the future. Kindest Regards, Catherine Back Events Assistant