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Australian Family Friendly

The Palm House

Average price $45
8.1/10
256 reviews

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Restaurant menu

  • Average price $45 Special request

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Ratings & Reviews

Very good
8.1/10
based on 256 reviews
Only customers who have dined at the restaurant after making a booking on TheFork can leave a review.
Quality of food :7.8/10
Service :8.3/10
Setting :8.4/10
  1. Chloe T.
    Chloe T.
    • 2 reviews
    7.5/10

    Really nice assortment of meals to choose from. No one came to take our drink order, so had to hunt the staff down to get table service, could be a little bit cheaper for a Sunday night.

  2. Wayne M.
    Wayne M.
    • one review
    7/10

    Food was nice but unless you are a big eater it is quite an expensive way to have a meal as we are not into the seafood, great staff nice place but very noisey

  3. Leanne V.
    Leanne V.
    • one review
    9/10

    The food was wonderful last night. The drink service was very slow and we had to continually find someone to order drinks through. Apart from that the atmosphere was great, food 10/10

  4. Leslie H.
    Leslie H.
    • one review
    10/10

    Wonderful service and food

  5. Soo I.
    Soo I.
    • 3 reviews
    7.5/10

    We had breakfast there for the first time, the food was so good and the atmosphere and the view was good too. Customer service wise, i didnt feel very welcome, could be better...

  6. Anne O.
    Anne O.
    • one review
    8.5/10

    Good range of options for people trying to avoid wheat and dairy. Interesting options available. Accommodated a wide range of dietary requirements. Food was fresh and had decent quality bacon!

  7. Tony J.
    Tony J.
    • 2 reviews
    8.5/10

    The service on arrival and at the table was great. Atmosphere restaurant layout was good. The food quantity was great as usual. The food quality overall was good however the seafood was lacking with small prawns and mussels that were bland and tough. The seafood sauce was thin and bland to taste.

  8. Sharyn R.
    Sharyn R.
    • one review
    8.5/10

    The food was very good. And well presented. Was hoping for oysters. ???? Half way through our meal, we asked if there was a table outside and was accommodated very quickly and staff were friendly. Thankyou for a lovely Evening. Just one thing. One of the ladies greating us had a dirty food marked white top on.

  9. Lynette Q.
    Lynette Q.
    • one review
    10/10

    We had a wonderful dinner with family some were visiting from Canberra and had not been to the Palm House before. We all had a great meal, and the service was wonderful. Thank You.

  10. Kris M.
    Kris M.
    • one review
    3.5/10

    We were a little disappointed with the restaurant as it was quite warm in there. When we asked for the airconditioning to be adjusted as it was warm we were told that they could understand how we were feeling as they were hot too but it couldn't be adjusted. The food was not value for money. This was our family get together for Christmas and it wasn't the best.

  11. Chris H.
    Chris H.
    • one review
    8/10

    Value for money. Kid friendly

  12. Julia S.
    Julia S.
    • one review
    9.5/10

    Great selection on the breakfast buffet. Every thing I had was very well presented and fresh. Had a vegetarian in our group who commented that they would have liked to have had mushrooms, avocado or beans without chorizo as another vegetarian option. Will definitely be back again soon!

  13. Dani l.
    Dani l.
    • 2 reviews
    5.5/10

    We come here a fair bit. It is hit and miss. Tonight if you cant do spicy food you were left with roaat pork, sea food and salad and desert. Very disappointing and we have raised this with staff, improves then a couple of weeks later goes back to all spicey. Have suggested keeping mostly spicy dishes to there mexican wednesdays.

  14. Paul A.
    Paul A.
    • one review
    4.5/10

    Need more non sea food selection for non sea food eaters. Needs some salad with no sea food in them. Service was outstanding. Desert bar was amazing.

  15. A A.
    A A.
    • 259 reviews
    10/10

    Very enjoyable dining experience. We all enjoyed the buffet selections.

  16. A A.
    A A.
    • 262 reviews
    10/10

    Thoroughly enjoyable! Food exceptional! Variety amazing! Just great!

  17. Dani l.
    Dani l.
    • 2 reviews
    10/10

    Great. One of the only times. Great service.

  18. Jayne M.
    Jayne M.
    • one review
    10/10

    We went for my sons 15th birthday. The food was wonderful and the selection was great. No matter what your taste preference was there was something for everyone. All five of us where very satisfied. Only thing I didn’t like since they upgraded it is they don’t include the soft drinks and coffee/tea in the meal anymore.

  19. Shane S.
    Shane S.
    • one review
    2.75/10

    Felt rushed. Although I made a booking there wasn't a table reserved and staff were setting up for lunch so limited tables available to sit at

  20. A A.
    A A.
    • 298 reviews
    8.5/10

    The seafood, especially the prawns and muscles weren’t fresh.

See all reviews

More information

How to get to the restaurant

The Ville Resort - Casino Sir Leslie Thiess Dr, 4810, Townsville (QLD), Australia

About the restaurant

The Palm House – Delicious Dining, Morning and Night

Taste the freshest food that tropical North Queensland has to offer with the all-new casual dining venue The Palm House, open for breakfast and dinner.

Featuring buffet-style dining, live cooking stations serving made-to-order meals, a show kitchen and an abundance of mouth-watering, locally-sourced produce, The Palm House caters for any appetite, small or large.

With seating for up to 340 people, guests can choose from indoor dining set in an open and relaxed atmosphere, or enjoy a meal outside by the infinity pool in the shade of our palm garden.

An extensive, ever-evolving menu includes a hot and cold breakfast buffet, fresh local seafood, prime meat and poultry from Queensland’s premium stockyards, international culinary delights from Asia, the Pacific and beyond, as well as fresh fruit, salads and vegetables sourced from the sun-drenched farms and orchards of North Queensland.

What to expect from The Palm House:

Buffet-style dining with the freshest local produce

Open for breakfast & dinner

A mixture of Indoor air-conditioning and al fresco dinning beside the infinity edge pool, and resort grounds

Features live cooking stations serving made-to-order meals

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