The Vale Hotel

There friendly and was nice, but food was little disappointing, the grazier pie was nice but the onion rings where cold and the mash was as well. And the tbone was under cooked and chips where semi cold

The meals were excellent and service was very good.????

Nice clean tables , staff are really friendly and professional service was quick and food was amazing

Diners children are missing the kids room. Can’t be helped.

Reasonable food at reasonable prices. Staff were pleasant. Facilities were clean. Plenty of car parking. Overall a fairly typical well run pub.

Excellent food. Great steak. Service - Didn’t book a table. Asked if there was a table, lady at the front replied “have you booked a table?” I replied “no”. She then said “well we are booked out (rudely) and if you haven’t booked you can’t eat as we a fully booked”. Went online and booked a table straight away. Went back 5 mins later and I said I booked a table. She replied very rudely “good on you, we are booked and you’ll have to wait”. Checked her computer and there was the booking. I said you could have just told us to book a table then went on justifying why she was being rude. Everything was great except that lady!

One lady made us feel uncomfortable and unwelcome, one staff member was incredibly bubbly and helpful. Atmosphere was lovely and it's a nice place to dine. Food was cooked well, lacked seasoning but overall I'd go here again.

Good food and the chef is a funny little fu...r lol

Great customer service, good quality food, come here very frequently and can not fault their service even through the COVID-19. Very happy customer.????

Saw the necessity to book! Having to write name and details down okay as expected. Disappointed that Pensioner meals not on offer as they were always there before COVID. However meals ordered were fine and came relatively quickly. Altogether happy that we could meet friends visiting from SE Qld so close to our home.

Service was good. Food was excellent. Good value for money. All in all, a good night out. Would definitely recommend to friends and will come back again.

Steak was yummy, even though it was slightly overcooked. Fish was just fish (snapper) and parmigiana looked at tasted like it came out of a McCain frozen food packet. Yuk. Salad was dripping in dressing. Had to shake it off to eat it and even then it was bitey.

There was only one staff member available to seat patrons and work behind the bar taking drink and food orders. Delays in placing orders. However food was delivered fairly quickly and was good.

We have never had a bad meal at this establishment. Staff are friendly and service good. Quality of our meals were very good and portions excellent.

Always polite and friendly and food so big I couldn’t finish value for money

The venue, service and food was good considering Covid19 restrictions. Table service at a pub restaurant is different. Wait staff were friendly and careful to be following the rules.

Staff friendly

I love my time at the Vale. The staff are hard working but always accommodating. Customer service is excellent. Thank you Kim, Terri and Hayley for your service tonight. It was busy but you manner was calm and friendly. Much appreciated

The service from Pauline & Steve was outstanding. Can’t wait to go back next week and eventually see some old faces back. The meal was fantastic. The venue was beautifully cleaned.

It was really great to be able to dine out again at our local bistro.The duty manager was really helpfull and made our occasion of celebrating my wifes birthday and 40yrs since arriving to Townsville a success.