The Vale Hotel

Joan Y. • 3 reviews

25 February 2023

5.5/10

Vegetables were Luke warm along with gravy. It was not busy at time of eating and my believe I got the top serve of the bain Marie which hadn't been stirred

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The Vale Hotel • Owner

Thanks for the feedback Joan, i will address this with the kitchen, not good enough.

Junetta G. • 1 review

26 January 2023

5/10

Disappointed for second time this month! Your Diane sauce has changed recipe and it’s terrible! When questioned I was told ‘it’s Diane sauce’ Since when does Diane sauce have black pepper in it! Ordered a lemon lime & bitters and was horrible. Barely any bitters used and soda water was flat! A previous visit ordered steak rare but came out Blue and I couldn’t eat it. Disappointing because your food use to be so much better.

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The Vale Hotel • Owner

Thanks so much for this feedback, i can't address what I don't know about, these points will be brought up with staff and the kitchen team

louise l. • 1 review

23 September 2022

10/10

although everything was set up for smart phone access we were able to order off an ipad as well we had a great birthday dinner and the food was served promptly. thank you for the great food and hospitality

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Christine C. • 1 review

17 September 2022

5/10

Food was burnt (scallops and chips and lamb rack) and overpriced for what was presented. Even though ordered with the online process, orders not correct and took too long

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The Vale Hotel • Owner

Hi Christine, we are sorry for your most recent experience and we hope that you were able to alert our staff and we were able to rectify the issue for you. Thanks again for your feedback and we hope to see you again soon Matt - Publican

Kevin J. • 1 review

10 July 2022

9.5/10

Excellent service and food. However, using the scanner to order and pay actually charged us twice for our drinks!!! We will sort it out with the staff next week thanks.

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The Vale Hotel • Owner

Thanks for your feedback Kevin, we love when you choose to dine with us and we look forward to your next visit Matt - Publican

Carmen V. • 2 reviews

10 June 2022

6.5/10

Service: it took way to long to get our drinks and we had ti ask for them and they said they were busy with a big table. We suspect they had forgotten about us ! Ambiance : decor is a bit out dated

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The Vale Hotel • Owner

Thanks for your feedback Carmen and we are sorry we were slow with your drink order. Staffing is a real issue at the moment and we are working on increasing our staff numbers to ensure our service levels don't drop. Thanks again for visiting and we hope to see you again soon Matt - Publican

Carmen V. • 2 reviews

30 April 2022

10/10

This restaurant was great and the staff were very helpful. The food was lovely and the ambiance was nice and I love the seating outside now. We love the smart ordering system with our phones it is great

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The Vale Hotel • Owner

Thanks for the great review Carmen, we are very happy you enjoyed your visit with us and we hope to see you again soon Matt - Publican

Sophie n. • 3 reviews

8 March 2022

10/10

Excellent service staff very friendly highly recommend the vale hotel will return

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The Vale Hotel • Owner

Thanks for taking the time to review us Sophie! We hope to see you again soon Matt - Publican

Simone C. • 1 review

19 February 2022

9.5/10

The food and staff were fantastic. There were 3 adults with mobile phones sitting at our table and none of the smart phones would bring up the menu, in the end we had to Google it. I wish paper menus were available.

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The Vale Hotel • Owner

Thank you for your kind review Simone! We loved having you here and we hope to see you again soon! Matt - Publican

Maxine T. • 2 reviews

15 January 2022

10/10

Nice meal really good service

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The Vale Hotel • Owner

Thanks for the great review Maxine and we hope that we see you again soon Matt - Publican

Mark D. • 1 review

30 December 2021

8/10

Good pub food, friendly staff and value for money

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The Vale Hotel • Owner

Thanks for taking the time to review us Mark and we are glad you enjoyed your visit with us. We hope you have a super 2022 Matt - Publican

Sharon R. • 2 reviews

19 December 2021

10/10

Meals are always fantastic at The Vale and the staff are all so lovely and ready to help with any query you might have. We were a party of 5 and all of us enjoyed our meals 100%

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The Vale Hotel • Owner

WOW! Thanks for the great review Sharon, we loved having you and your party! We hope to see you again soon

Rebecca C. • 1 review

18 December 2021

8.5/10

Great service and tasty food

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The Vale Hotel • Owner

Thanks for the kind words and positive review Rebecca

Jan P. • 2 reviews

9 July 2021

3/10

Steak was well done and asked for rare. After waiting hour and a half to be served did not dare send back! Veggies too under done. Last time was the same

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The Vale Hotel • Owner

Hi Jan, We apologise for not meeting your standards or ours. I will show this review to the back of house team to ensure this doesn't happen again. Once again, we apologise

Cheryl c. • 21 reviews

12 March 2021

4.5/10

This has been a consistently good place to eat UNTIL last night. By 7.20pm they had run out of most of the food on the specials menu, then they didn't get our order right, not once but twice. I only recognised 2 staff members so am wondering if they have changed hands. Won't go back any time soon. A shame as was our favourite place to eat.

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Karen H. • 1 review

5 March 2021

10/10

Very good meal.

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The Vale Hotel • Owner

Thanks for your great review Karen and we hope to see you again soon! Regards Matt - Publican

Claire C. • 1 review

24 January 2021

10/10

Staff went above and beyond and even arranged for our dinner to be take away ????

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The Vale Hotel • Owner

Thanks for the 5 star review Claire! We hope to see you again soon Regards Matt - Publican

Casey V. • 1 review

6 September 2020

5.5/10

There friendly and was nice, but food was little disappointing, the grazier pie was nice but the onion rings where cold and the mash was as well. And the tbone was under cooked and chips where semi cold

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The Vale Hotel • Owner

Hi Casey, Apologies for sending out sub par food. I hope that you let someone know on the day and we were able to fix this for you? We do hope to see you again sometime

Kellie W. • 5 reviews

29 August 2020

10/10

The meals were excellent and service was very good.????

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Jason C. • 6 reviews

22 August 2020

9.5/10

Nice clean tables , staff are really friendly and professional service was quick and food was amazing

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