Tom's Tavern

service was slow-meals didn't come out together and several people at our table were waiting far longer than the others (half the table was almost done before the last meal came out) chips were cold, childs meal didn't come out till after 7 others were already given their main meal, Amy was great as usual-she was your only saving grace!!! Wasn't impressed that my usual meal was gone from the menu. Also hate that you don't serve diet coke!!!!

Tom's Tavern

Hi Nicki, Thank you for taking the time to pass on valuable feedback regarding your dining experience with us. Unfortunately it is clear that we did not meet both our standards and your expectations. I will be reviewing the service with the team to ensure repeats are avoided. I would also like to get in touch further and find out about your favourite meal, we might have it coming up on a special board! If you would like to email me directly, at tomstavern@spirithotels.com.au

value for money - especially great with the Seniors discount

Staff were polite efficient. The food was very nice

We always enjoy dining at Tom's Tavern. The food is great, the staff very friendly and helpful and it is our venue of choice when we get together with family and friends.

The children’s play areas need a facelift and some new equipment otherwise the food and service was great , especially liked the power bowl

Good food and great service

Best spot in Townsville to take the kids out for a feed

Good food great service fair prices definitely better than a couple of months ago...

My daughter had the chicken snitzel and it was burnt. She had to send her meal back to get a new one. The salad had no dressing, it was very tasteless with too much lettuce and spinach but barely any tomato or cucumber. We went there about a year ago and the food was amazing but now... well what can you say?

Im disappointed that i need to give negitive feedback. I have only be truthful. I do not want to see Tom's fail and concerned that the at rate it is dropping in quality of dishes/food that this is happening. This is a nice family place to go but food quality is terrible. Sorry guys.

The food was very nice with plenty of choice to suit everyone. I was looked at quizzically when I asked for a spoon for my soup - as if this was a strange request. The children were ignored when they went to order their drinks with the provided ticket. An adult had to go to their rescue. It was Thursday evening, so the childrens meals were only $3 each.

Very nice meal great service and friendly people

Great food, exceptional service, just music way to loud inside. Wish we had sat outside as we couldn't talk to each other.

I always enjoy going to Tom’s Tavern with my family and friends.

Very enjoyable

The staff were very friendly and even though it was busy it didn’t take long for our meal to come arrive at our table.

great service and friendly staff

Was a nice average night. However did not put the birthday cake in the fridge and it was sloppy to cut which was disappointing

Lovely staff always helpful

Not enough service counters & had an extremely long wait to be served at both the bar & food service