Westside Hotel

Excellent customer and food service, would definitely return, despite having to be separated from my other party members due to social distancing rules, the atmosphere was very inviting.

First visit after lockdown. Strange only handful of tables but the food was lovely! Meals seemed a little bigger than usual, definitely had more fancy touches!

Keeping in mind there were only 14 people in the entire bistro, both steaks were cooked well done instead of medium rare and they forgot a Caesar salad all together. Pre Corona Virus we ate there all the time and the food was pretty good. Perhaps the chef struggled as there was no pressure to perform? Who knows. And As the room is so large the atmosphere was just plain weird!

Love the Westside. The TBone steaks my partner and I ordered were simply sensational.

The food and service is always excellent at the Westside.

The food here is always good. 2 for 1 meal deal on Thursdays is great.

The food was average but the great convenient location for us!

Lady came up to us to see if we had a booking - my daughter said yes and gave the name. The staff then asked if this was for Rose for a birthday and when did we want the cake brought out - right in front of the birthday person - it was meant to be a surprise that was now ruined. NOTE: Name is Rosemary NOT Rose. Question: Can I please order 2 cheesy garlic breads? Answer: So you want 1 cheesy garlic bread and 1 plain? Why would you ask me this when I just gave the order for 2 cheesy garlic breads????? Not bread - more like a pizza base - changed from the last time we were there and it's horrible - so don't order it. Gave a seniors parma to a 17 year old boy - it wasn't until she returned with another couple of meals that we asked if that was right - and she laughed and said, no, that's a seniors meal - not sure why it was given to a 17 year old. No kids parma or snitzel, paid $22 for a 9 year old, then swapped it for the seniors meal and neither person finished their meals. Plates and serviettes and spoons were brought out - then the cake - no knife to cut the cake. We had to go ask for one - that took 7 minutes to be served and get a knife. Service was pleasant but given we were first there and then one of only 3 tables, it was very slow. Food was large in portions, possibly too large- if you got the right one. Steak sandwhich was actually a steak roll. A real let down for Mum's birthday and very disappointing. We've had better service, better food and a better night in the past, this has left us wondering if we ever want to go back at all.

Great value steaks

No problems went Sunday night for dinner and last night as well, certainly value for your money and good food only thing was Sunday I had battered fish 4 pieces of fish chips and salad. Last night same meal only 2 pieces of battered fish chips, even though Tuesday is seniors $5.00 meal with purchase of a drink the lady told us it would be the same off of the same menu. But the meals were definitely smaller serves.

We were not happy with our experience at all The main meals were absolutely terrible we orded 3 kids meals which where ok, it wasn't until we orded drinks after placing our meals orded that we became aware the kids meals were meant to come with drinks and when we spoke to the waitress that took our order she was hesitant to give us the drinks to our kids meals and we ended up.only getting 2 out of the 3. We also had 3 chicken parmas which were that burnt they were inedible and a chicken schnitzel. We did make a complaint but were only offered a replacement meal or a beer. After all 3 chicken parmas were cremated we decline the replacement meal, a refund would have been more fitting due to the large orded we had made and the state of the meals. Really not happy.

Service wasn’t great, 4 meals served and 1 was missed, we had to ask for it. We were nearly finished when we got it.

Very bad customer service, you had to go to the counter to order food, and they brought the wrong order. We just felt like we order the takeaway food, not the restaurant food. The food was very bad, we can't finish them. It just a waste of money to go there, the price was not cheap compare to the quality of food and service. Never go there again, and not recommended.

the staff are so friendly and accommodating, lovely atmosphere, laid back and very comfortable

The bar service was extremely slow. We waited quite a while to even order drinks. The person behind the bar had little knowledge of products. We had to ask 3 times fo what we wanted as the girl didn't know what sparkling wine was or what glass to use or how much to put in the glass or how much to charge. The food was good.

Started off great with delicious and huge loaded pulled pork wedges entree. Went downhill from there as both mains (rib eye steak and chicken parmigiana) were overcooked. Ordered the steak medium rare and it came out inconsistent. Done to well done in most places with a little area near the bone cooked medium rare. Great portion size though and calamari tentacle topper was delicious. Chicken parmigiana was a reasonable size, if on the small end relative to normal pub portions, and was overcooked which was really disappointing. Quite dry and tough to cut through, with clearly bottled Napoli sauce. Certainly edible but not very pleasant. Chips with both mains were good, but the steamed vegetables were significantly overcooked. Mushy and falling apart. Finally, dessert of chocolate ripple cake was a great portion size and very nice. Highly recommend you ask for ice cream on the side with the dessert. Overall ok meal but this would have to be the most below average experience we have had at Westside. It’s usually m better. I would like to see the chefs take more care and pride in the kitchen, and practice cooking a steak right. Grilling a steak to medium rare isn’t difficult and it’s hard to forgive overcooked chicken. We may give Westside another chance in the hopes it was an off day, but won’t do so in a hurry.

Good meeting place for family and friends, Value for money.

Marty was wonderful. He was very good at his job. Food was great as normal. Great place to get together with friends and family.

Good night had by all

Delicious steak dinners which were great value with the shop a docket deal. Shared a serve of Oreo cheesecake for dessert which was a great way to top off the night. Friendly service as always though the staff need better training on process and menu. For example, across the many times we have been to Westside, the staff are generally confused by how to operate the shop a docket deals, Monty rewards, etc. and require another staff member to assist. They also are not able to tell you what the dessert cakes displayed in the cabinet are - they always need to run into the kitchen to check. This would be fixed by simply adding signage to the display cabinet for customers to see with the cake flavours. Overall though, the food and value makes it a great experience - will be back soon.