262 Verified Diner Reviews

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Total Score

7.3
262 reviews
Recommended
(7.6)
Food
(7.0)
Service
(8.2)
Value for money
(6.8)
Atmosphere
(8.1)

dined on Thu, 23 May 2019

(9)
*Directions to venue need to be clearer. *Fan Heater in Ingloo needed on cooler nights. *I was not happy having to leave my credit card, my details were already on file when I booked. *Overall had a great night, fantastic setting (all we needed was snow), will certainly advise others try the experience. Staff gave excellent service & very friendly. Thankyou Fay Hand

dined on Tue, 23 Jul 2019

(2)
No heating within the igloo so it was freezing cold, also food and drinks were really average and service was slow, definitely not worth the price tag, will NOT recommend!!!

dined on Mon, 22 Jul 2019

(10)
We loved every bit of it

dined on Sun, 21 Jul 2019

(9)
Maybe provide a portable heater to keep warm inside. Otherwise really cool

dined on Sun, 21 Jul 2019

(4)
Upon arrival the staffs did not acknowledge our presence and were working out between themselves which igloo were not being used- a simple greeting would’ve suffice in customer service, instead of leaving my husband and I standing there awkwardly when we greeted the staffs first but were ignored. Towards the end of our 2 hour visit a staff came in and request for us to vacate our igloo for the next group and offered to relocate us to another igloo if we “just wanna sit”- we still had food leftover and a glass of wine each. When my husband said we’ll be done in 10, the staff replied “can you finish in 5 instead”. It was a rude awakening for us because we definitely weren’t overstaying our booking and we don’t want to be rushed into finishing our food and wine. Due to the fact that the staff told us to finish in 5, she just cleared our plans and food away to further rush us, even though we were still in the middle of eating! My question is, why can’t the other groups use the empty igloos around but instead we had to be rushed or moved to another igloo. Although the ambience was perfect and the food were ok, the service was utterly disappointing and terrible. Lastly we paid with Amex and a surcharges was added to our bill without our consent or knowledge - for a place to be a cashless, I found that very to be quite dodgy because neither was there any notice, written or verbal, to notify us of the surcharge. All in all to have spent $154 for our anniversary last night, I left upset and embarrassed due to the service provided.

dined on Sun, 21 Jul 2019

(9)
This is one of the things that I love so much about Melbourne. No one likes Winter or the cold but somehow Melbourne embraces it and up pops a Winter Garden with Fairy light igloos. When someone gives you lemons you make lemonade... it was wonderful. Service was wonderful and it was lovely just to sit back, nibble on a platter, munch on the pizza, sip on a cocktail and enjoy the simple things in life like good company, great conversation in a private setting that embraced the season. Thank you again for a memorable evening.

dined on Sun, 21 Jul 2019

(8)
The whole experience was great , the only thing I could fault was the time limit , I think it should be at least 3 hours

dined on Sat, 20 Jul 2019

(3)
Wasn’t as it was marketed. We expected more for our money. Especially when similar packages are available, costing less and receiving more value and atmosphere.

dined on Sat, 20 Jul 2019

(10)
Atmosphere was amazing and there was plenty of food. The service was also wonderful.
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Specials

Winter Village Standard Package $49pp

Vegetarian options are available. Vegan options are available for an additional $2pp Please note that we require the whole group to dine on this package. Please let us know you if have any children in your group, who will dine on our Little Rinks Rats package! Drink on arrival: choose either wine, beer, cherry spritz or caramel-apple toddy Grazing box to share: prosciutto, spicy nduja salami, buffalo mozzarella, strawberries, grapes, dried apricots, sourdough, eggplant dip, pretzels & pickles “Oh Nancy” classic pizza (1/2 pizza per person) Espresso Martini ice cream pops TERMS AND CONDITIONS - Please confirm the final number of guests at least 48 hours prior to your reservation, but don’t worry, we will call you. - We take credit card details to secure your booking date and time. - Full payment is required upon arrival. - If you fail to turn up on the day or cancel the whole reservation within 48 hours of the booking full price of the package selected will be charged to the card provided. -Any drops in numbers or non attendees on the day will be charged at full price. -The Winter Village is a cashless event; we accept all major credit cards.
When
01 May 2019 - 28 Sep 2019
Sun, Mon, Tue, Wed, Thu, Fri, Sat 12:00 AM - 11:59 PM
Book special
Special selected! Remove

Winter Village Premium Package $69pp

Vegetarian options are available. Vegan options are available for an additional $2pp Please note that we require the whole group to dine on this package. Please let us know you if have any children in your group, who will dine on our Little Rinks Rats package! Drink on arrival: Wine, beer, cherry spritz or caramel-apple toddy Espresso Martini Bolognaise arancini Grazing box to share: prosciutto, spicy nduja salami, buffalo mozzarella, strawberries, grapes, dried apricots, sourdough, eggplant dip, pretzels & pickles “Oh Nancy” classic pizza (1/2 pizza per person) Truffle oil & salted caramel eskimo pie TERMS AND CONDITIONS - Please confirm the final number of guests at least 48 hours prior to your reservation, but don’t worry, we will call you. - We take credit card details to secure your booking date and time. - Full payment is required upon arrival. - If you fail to turn up on the day or cancel the whole reservation within 48 hours of the booking full price of the package selected will be charged to the card provided. -Any drops in numbers or non attendees on the day will be charged at full price. -The Winter Village is a cashless event; we accept all major credit cards.
When
01 May 2019 - 28 Sep 2019
Sun, Mon, Tue, Wed, Thu, Fri, Sat 12:00 AM - 11:59 PM
Book special
Special selected! Remove

Winter Village Address

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